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Front Desk Team Lead
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Residence Inn San Diego Poway. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, leading the front desk team, and ensuring a seamless guest experience.
Key Responsibilities- Guest Service: Ensure all guests are served promptly and courteously during all shifts, resolving any issues that may arise.
- Team Leadership: Assist with training, coaching, and scheduling for the front office team, promoting a positive and productive work environment.
- Problem Solving: Apply problem-solving skills to resolve guest issues to their satisfaction, working closely with other departments to ensure all guest requests are met.
- Operational Efficiency: Ensure all front desk checklists and programs are followed, reviewing daily work to confirm it is error-free and maintaining accurate records.
- Cash Handling: Follow proper cash handling procedures, posting and reconciling charges applied to guest receipts with accuracy and attention to detail.
- Previous Experience: Previous customer service experience in a fast-paced, guest-facing environment, with cash handling experience preferred.
- Communication Skills: Strong verbal and written communication skills, with the ability to read, write, type, and use basic technology.
- Physical Demands: Ability to stand for an entire shift and lift at least 25 pounds, with a willingness to work evenings, weekends, and holidays.
- Competitive Salary: $20-$22 per hour, depending on experience.
- Benefits Package: Eligible employees receive a comprehensive benefits package, including group insurance, paid time off, and a company-matched 401(k) plan.
