Classroom Technology Support Supervisor

2 weeks ago


Raleigh, North Carolina, United States NC State University Full time

Special Instructions: Applicants must submit a resume, professional references, and a cover letter along with their online application.

Position Overview: The Classroom Technology Support Supervisor will be responsible for managing the daily operations of the Classroom Technology Unit. This role is essential in ensuring effective support for faculty and students utilizing technology across numerous classrooms and administrative spaces.

Core Responsibilities: The primary duties include:

  • Coordinating technology support for faculty and students in various classroom settings.
  • Assisting clients in multiple administrative and contract locations.
  • Overseeing a team of 25 ClassTech staff members.
  • Managing business relationships and customer interactions.
  • Implementing continual service improvement initiatives and managing technology inventory.

Operational Management: This role requires a strong focus on operational management, including:

  • Responding to client support inquiries.
  • Conducting regular technology assessments in supported areas.
  • Engaging in project work aimed at enhancing service quality.
  • Monitoring technology performance using available tools.
  • Managing incidents through call-tracking software.
  • Executing annual lifecycle processes as directed.

Personnel Management: Key responsibilities in personnel management include:

  • Maintaining adequate staffing levels to meet service demands.
  • Creating and managing job postings.
  • Conducting interviews for potential candidates.
  • Providing training and ensuring staff certification compliance.
  • Mentoring and coaching team members.

Technology Inventory Management: This position will oversee the management of a substantial technology inventory, ensuring accurate asset tracking and appropriate spare counts.

Qualifications:

Minimum Education and Experience: A Bachelor’s degree in Computer Science, Information Technology, or a related field, along with one year of relevant experience, or an equivalent combination of education and experience.

Other Required Qualifications:

  • Proven experience in service management at a senior level.
  • Experience in personnel management.
  • Excellent interpersonal skills.
  • Ability to work independently.
  • Knowledge of audio, video, video conferencing, and control systems.

Required Certifications: Candidates must either possess a CTS certification from AVIXA or be willing to obtain it within the first year of employment. A valid driver's license is also required.

Equal Opportunity Statement: NC State University is committed to equal opportunity and affirmative action. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, disability status, or veteran status.



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