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Experienced Technical Support Specialist
2 months ago
Company Culture:
Responsive Technology Partners is a distinguished Managed Services Provider in the IT sector, recognized for our commitment to excellence and innovation. We pride ourselves on fostering a collaborative environment that encourages professional growth and development.
Position Summary:
The Senior Support Specialist plays a crucial role in providing technical assistance and consulting services to our clients. This position demands a proactive individual who thrives in dynamic environments and is adept at problem-solving. The ideal candidate will demonstrate a strong ability to think critically and make informed decisions while managing multiple tasks efficiently.
Key Responsibilities:
- Act as the primary escalation point for all technology-related support issues.
- Engage in complex troubleshooting and provide assistance across various software applications and hardware systems.
- Oversee the installation, configuration, and maintenance of computers, networks, and related devices.
- Conduct advanced troubleshooting for desktops, applications, and network connections.
- Implement routine backup and disaster recovery protocols.
- Install, troubleshoot, and repair both physical and virtual servers.
- Execute upgrades in alignment with the existing network architecture.
Desired Qualifications:
- Experience with Microsoft Server, Exchange, Hyper-V, and Office 365 migrations.
- Proficient in Windows Desktop Operating Systems, including installation and troubleshooting.
- Strong understanding of network concepts, particularly TCP/IP.
- In-depth knowledge of DHCP, DNS, Active Directory, and Group Policies.
- Familiarity with Backup Solutions and Connectwise is advantageous.
- Relevant Microsoft and/or Cisco Certifications are preferred.
- Experience in VMware environments is a plus.
- Knowledge of Cisco Meraki and ASA is highly desirable.
Essential Skills:
- Exceptional communication skills with clients.
- Ability to work autonomously as well as collaboratively within a team.
- Capability to understand and align with customer IT objectives.
- Proficient in managing multiple priorities effectively.
- Strong documentation and organizational skills.
Compensation:
Salary will be determined based on relevant experience and certifications.
