Classroom Technology Operations Manager

2 weeks ago


Raleigh, North Carolina, United States InsideHigherEd Full time
Position Overview:

The Classroom Technology Operations Manager is responsible for overseeing the daily functions of the Classroom Technology Unit. This role is pivotal in ensuring effective support for faculty and students utilizing technology in educational environments.

Key Responsibilities:

The primary duties include:

  • Coordinating support operations for over 280 classrooms and additional administrative spaces.
  • Managing a team of 25 staff members, including full-time employees and student workers.
  • Enhancing customer relationships and ensuring high-quality service delivery.
  • Implementing continual service improvement strategies.
  • Overseeing technology inventory management and ensuring accurate asset tracking.
Personnel Management:

This role involves significant personnel management responsibilities, including:

  • Maintaining adequate staffing levels to meet operational needs.
  • Conducting interviews and overseeing the hiring process for new staff.
  • Providing training and development opportunities for team members.
  • Conducting performance evaluations and addressing any staff performance issues.
Service Improvement:

The position will also focus on:

  • Attending relevant conferences to stay updated on AV standards and technologies.
  • Gathering feedback from faculty and staff to identify areas for improvement.
  • Reviewing service metrics to inform operational strategies.
Technology Management:

Key responsibilities include:

  • Maintaining a comprehensive inventory of classroom technology.
  • Ensuring compliance with asset management processes.
  • Overseeing the lifecycle of technology assets, including procurement and disposal.
Qualifications:

Applicants should possess:

  • A Bachelor’s degree in a relevant field and experience in technology support.
  • Strong interpersonal and management skills.
  • Experience with audiovisual systems and technology integration.
Preferred Skills:

Additional skills that are advantageous include:

  • Familiarity with IT service management tools.
  • Experience in project management.
  • Knowledge of both Windows and Mac operating systems.
Licensure:

A valid driver's license is required for this position.



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