Integration Support Engineer

6 days ago


San Diego, California, United States Stage 4 Solutions Full time

Job Summary:

We are seeking a highly skilled Technical Support Engineer to join our team at Stage 4 Solutions. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients and partners, resolving complex issues, and developing subject matter expertise within our technical support department.

Key Responsibilities:

  • Manage and resolve challenging issues for ServiceNow partners and customers, including developing subject matter expertise within the technical support department.
  • Own and resolve issues daily created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
  • Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose and solve customer issues reported.
  • This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.

Requirements:

  • Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems.
  • Understanding of Email Troubleshooting (. Office 365, Exchange).
  • Knowledge on Web Services (SOAP, REST).
  • Working knowledge on Network troubleshooting (. Ping, Telnet).
  • Hands on experience in any bi-directional, integration between two systems.
  • Some experience with Scripting languages: JavaScript preferred.
  • Experience with relational databases (. MySQL, Oracle).
  • Experience with the gathering and reading of various log files.

What We Offer:

  • A competitive hourly rate of $40 – $46.34/hr on W2.
  • A collaborative and inclusive work environment.
  • Opportunities for professional growth and development.

Equal Opportunity Employer:

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.



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