Front Desk Associate
3 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Tru by Hilton Louisville/East, KY. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming environment, and maintaining the cleanliness and organization of the front desk area.
Key Responsibilities
- Guest Services
- Respond promptly to guest inquiries and complaints
- Take the initiative to greet guests in a friendly and warm manner
- Explain various hotel amenities to guests
- Front Desk Operations
- Maintain all areas of the front desk; clean and organized
- Complete daily checklist ensuring that all billing issues are resolved
- Ensure that rooms are listed in the computer as dirty in order for housekeeping to clean
- Administrative Tasks
- Assist in setting up breakfast daily
- Document any new commercial customer checking in
- Offer alternate solution if guest demand cannot be met
Requirements
- High School diploma/GED required
- Previous experience in hospitality preferred
- Customer service experience required
- Attention to detail and organized
About Us
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We are committed to creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
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