Guest Service Supervisor

2 weeks ago

Louisville, Kentucky, United States Myriad Hotel Full time
Myriad Hotel Job Title: Guest Service Supervisor

Compensation: $18/hour

At Myriad Hotel, we're seeking a dedicated and customer-focused Guest Service Supervisor to lead our team of guest service representatives, create exceptional experiences for our guests, and deliver outstanding service.

Some of our awesome job perks include:
  • Weekly pay
  • Holiday pay
  • Discounts on dining and room rates
  • Delicious family-style meal every day


Free to Be, Inclusion & Diversity

We strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We're committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Responsibilities:
  • Supervise the daily operations of the front desk, ensuring smooth check-in, check-out, and guest service processes.
  • Lead and motivate the guest service representatives, providing guidance, training, and feedback to maintain high service standards, ensuring that guest requests, concerns, and inquiries are handled promptly and professionally.
  • Monitor team performance and conduct regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Proactively identify opportunities to enhance the guest experience and collaborate with other departments to implement improvements.
  • Maintain in-depth knowledge of hotel services, facilities, and local attractions to provide accurate and personalized information to guests.
  • Assist in scheduling and coordinating staff to ensure adequate coverage and efficient operations at the front desk.
  • Foster a collaborative and positive work environment, promoting teamwork and effective communication among the front desk team and other departments.
  • Coordinate with housekeeping, maintenance, and other relevant departments to ensure smooth operations and address guest needs promptly.
  • Resolve guest complaints, conflicts, and issues promptly and satisfactorily, striving for guest satisfaction and retention.
  • Maintain a professional and courteous demeanor when interacting with guests, ensuring a welcoming and friendly atmosphere.
Requirements:
  • High school diploma or equivalent (additional education in hospitality or related field preferred).
  • Proven experience in a guest service role within the hotel industry, with at least 1-2 years in a supervisory or leadership position.
  • Excellent interpersonal and communication skills, with a customer-centric approach.
  • Strong problem-solving abilities and the capacity to handle difficult situations with diplomacy and tact.
  • Proficiency in using hotel management systems and software.
  • Detail-oriented with the ability to multitask and prioritize effectively.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
Our Company: Weyland Ventures, Weyland Ventures Hospitality, Common Bond Hotel Collection.

Weyland Ventures is a multi-disciplinary real estate development firm known for creating unique mixed-use properties in urban areas across the nation. Considered experts in the use of historic tax credits, new market credits, and other layered financing methods, the company is able to tackle tough projects that typically wouldn't be considered viable to other firms. Our projects incorporate residential, commercial, retail, and entertainment venues that often create new and vibrant neighborhoods while preserving the community's unique heritage.

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