Hotel Front Desk Operations Manager

4 weeks ago


Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time
Job Title: Hotel Front Desk Supervisor

About the Role:

We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our front desk operations, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay.

Key Responsibilities:

- Supervise front desk operations to achieve high customer satisfaction targets
- Provide friendly and efficient customer service through in-person and phone interactions
- Hire, train, and supervise front desk personnel
- Direct front desk activities to ensure quality customer service

Requirements:

- Previous experience in the hospitality industry
- Strong leadership and communication skills
- Ability to multitask and prioritize tasks

About Us:

Holiday Inn Express & Suites Louisville Downtown is a leading hotel development and management firm with a focus on exceeding guest expectations. We are committed to creating a fun and supportive work environment for our employees, and we are looking for a talented individual to join our team.

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