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Subaru Customer Service Specialist
2 months ago
AutoFair Subaru is on the lookout for a Service Advisor who is dedicated to enhancing customer satisfaction. If you have a passion for assisting clients, this role may be a perfect fit for you.
Benefits Offered- Flexible working hours
- Competitive and rewarding compensation structure
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) plan with company contribution
- Paid time off
- Opportunities for professional growth
- Paid training programs
- Collaborative team environment
- Employee vehicle purchase programs
- Long-term employment stability
- Health and wellness initiatives
- Discounts on products and services
- Manage service orders and oversee the flow of the drive lane, ensuring customers receive prompt and courteous service.
- Take responsibility for the customer experience by executing additional tasks that leave a positive impression.
- Provide comprehensive support for all customer inquiries, whether via phone or in person, to ensure a seamless experience.
- Ensure that the daily technician time is effectively allocated to service customers.
- Efficiently distribute tasks among technicians.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain customer satisfaction scores in line with company expectations.
- Assist in diagnosing vehicle issues and order necessary parts and tools.
- Oversee warranty claims administration and supervise the service department.
- Set schedules and assign tasks to service department personnel.
- Enforce company policies and adhere to established standards.
- Promote compliance with relevant laws and regulations.
- Foster positive relationships with manufacturers and maintain good employee relations.
- Collaborate with upper management on hiring and disciplinary decisions within the service department.
- Genuine commitment to customer service
- Organized and approachable demeanor
- Military experience is a plus but not required
- Proven ability to lead and manage others
- Strong time management abilities
- Excellent communication skills with customers
- Professional appearance and demeanor
- Consistent track record of service and sales achievements
- Strong history of positive customer feedback
- Team-oriented and self-driven
- Able to work independently
- Valid driver's license with a clean driving record
AutoFair Automotive Group is a rapidly growing dealer group offering excellent career advancement opportunities. We are committed to delivering an exceptional ownership experience through outstanding customer service and lasting relationships with our clients. We seek individuals who are passionate, driven, and eager to contribute to our success.
AutoFair Automotive Group is an equal opportunity employer, promoting diversity and inclusion in the workplace. We hire, train, and promote based on individual merit and potential for advancement, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
