Technical Support Engineer

2 weeks ago

Austin, Texas, United States Verkada Full time
Company Overview

Verkada stands as the premier cloud-based B2B physical security platform globally. Our unique offering encompasses six product lines - video surveillance, access management, environmental monitoring, alarm systems, workplace solutions, and intercoms - all seamlessly integrated within a single cloud-based software platform.

With a focus on simplicity and scalability, Verkada equips organizations with real-time insights to enhance safety and comfort in their physical environments, empowering them to take prompt actions to mitigate security threats, workplace challenges, and operational inefficiencies.

Since our inception in 2016, we have rapidly expanded, boasting 16 offices across three continents, over 1,900 full-time employees, and serving more than 25,000 customers in over 70 countries.

About the IT Department

Our IT team is committed to delivering exceptional service and fostering company growth. We strive to enhance workplace efficiency and resolve issues proactively. As a compact team in a dynamic startup, we embrace new challenges while providing outstanding support to our colleagues.

Position Overview

We are looking for a dedicated IT Support Specialist. The successful candidate will provide technical assistance and support to our employees, troubleshoot hardware and software issues, and ensure operational continuity. This role demands strong problem-solving abilities, a customer-focused mindset, and adaptability in a fast-paced environment.

Key Responsibilities

The ideal candidate will possess a technical background, experience in customer support or IT administration, and a solid understanding of the daily operations within an IT organization, particularly in a rapidly growing startup with evolving demands.
  • Diagnosing and resolving IT-related issues while conducting thorough research to identify optimal technical solutions.
  • Managing a diverse range of SaaS applications; provisioning, modifying, and revoking access as necessary.
  • Overseeing equipment procurement, maintaining vendor relationships, and managing inventory for all IT hardware and software.
  • Collaborating with various business units on projects.
  • Administering SaaS accounts with a focus on security and cost management.
  • Communicating effectively and clearly across the organization.
  • Supporting a global workforce and collaborating with international IT teams, including employees and consultants.
  • Evaluating existing processes, proposing enhancements, and implementing business processes where needed.
  • Demonstrating a willingness to learn and embrace new challenges as the business evolves.
  • Exhibiting a proactive approach to responsibilities as the company grows.
Qualifications
  • Exceptional customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively within a team.
  • Familiarity with macOS, Windows, Linux, iOS, and Android platforms.
  • Experience managing G-Suite for daily operations.
  • Knowledge of SSO systems (Okta, OneLogin, etc.).
  • Proficient in managing AV hardware and software, including Zoom and other video conferencing tools.
  • Solid understanding of networking principles (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.).
  • Flexibility in work hours; readiness to adapt to the company's needs, including early mornings, late evenings, and occasional urgent communications outside regular hours.
  • Physical capability to lift 30 lbs over short to medium distances and navigate stairs as required.
Preferred Skills/Experience
  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • Familiarity with our technology stack: Jira, Okta, Slack, Salesforce, Zoom, Kandji, Intune, VoIP systems, among others.
  • Understanding of API design and implementation.
  • Basic knowledge of programming languages such as Python.
  • Experience with HPE/Aruba and Palo Alto networking hardware.
  • Confidence in troubleshooting and identifying root causes.
  • A passion for documentation and process optimization.
  • Commitment to continuous learning and skill enhancement.
  • Prior experience in IT/helpdesk/customer service roles, especially in early-stage startups.
Employee Benefits

Verkada is dedicated to the overall health and well-being of our employees and their families. Our benefits package includes, but is not limited to:
  • Customizable healthcare plans with premiums fully covered for employees under most options and 80% coverage for family premiums.
  • Comprehensive medical, vision, and dental coverage.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) with tax advantages.
  • Enhanced mental health support.
  • Paid parental leave and fertility assistance.
  • Generous time off policies, including paid holidays, extended firmwide holidays, flexible PTO, and personal sick leave.
  • Professional development funding.
  • Wellness and fitness benefits.
  • Daily provision of healthy lunches and dinners.
Compensation Information

At Verkada, we aim to attract and retain top talent by compensating employees fairly based on their contributions. We consider various factors, including work location, skills, experience, market conditions, and internal equity, to determine appropriate starting salaries. This estimate may vary based on these factors, and it is just one aspect of Verkada's comprehensive rewards package. Employees may also qualify for additional compensation forms, including sales incentives, discretionary bonuses, and/or equity in the company through Restricted Stock Units (RSUs).

Estimated Annual Salary Range:

$80,000-$105,000 USD

Equal Opportunity Employment

Verkada is an equal opportunity employer, committed to providing employment opportunities to all individuals. All applicants will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be processed in accordance with our Candidate Privacy Policy.

  • IT Support Engineer

    1 month ago

    Austin, Texas, United States Rise Technical Recruitment Ltd Full time

    IT Support EngineerRound Rock, Texas (On-Site)Salary - $54,000 - $80, k + PTO + Progression + Mileage ReimbursementAre you an experienced IT Support Engineer looking to join a well-established, close-knit MSP?This is the perfect job for someone looking to join a small but established business, where you can fine tune your skillset across modern technologies...

  • AppleCare Technical Support Engineer

    2 weeks ago

    Austin, Texas, United States Apple Full time

    AppleCare Technical Support EngineerLocation: United StatesDepartment: Support and ServiceAt Apple, we are committed to creating an environment where creativity and innovation thrive, enhancing the overall customer experience. Each interaction with our customers is a chance to engage, inspire, and delight them. We focus on the details that can make a...

  • Technical Support Engineer

    2 months ago

    Austin, Texas, United States HALO Body Cameras Full time

    HALO Technologies is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALO apart is not just the cutting-edge technology we develop but the culture we've...

  • Technical Support Software Engineer

    2 weeks ago

    Austin, Texas, United States KION Group Full time

    KION Group is seeking a talented Technical Support Software Engineer to provide advanced customer assistance within our Global Software Division. This role requires a commitment to rotating 12-hour night shifts, working four nights consecutively followed by four nights off. The successful candidate will engage with clients, first-level support technicians,...

  • Technical Support Engineer

    5 days ago

    Austin, Texas, United States Synopsys Full time

    About the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Synopsys. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, resolving complex technical issues, and driving innovation through the use of Synopsys tools.Key Responsibilities:Provide...

  • Advanced Technical Support Engineer

    2 weeks ago

    Austin, Texas, United States Apex Systems Full time

    Position: Senior Desktop Support SpecialistContract Type: Long-Term EngagementLocation: RemoteBackground Verification RequiredApex Systems is seeking a Senior Desktop Support Specialist to deliver exceptional technical support to our clientele. The specialist will be responsible for the installation, enhancement, and troubleshooting of hardware and software...

  • Technical Support Engineer

    4 weeks ago

    Austin, Texas, United States Unchained Full time

    COMPANY OVERVIEW:Unchained offers a suite of bitcoin financial services built on top of a unique collaborative custody model. These include: buying and selling bitcoin directly to and from cold storage, bitcoin retirement accounts, bitcoin-backed loans, concierge services to educate clients on best security practices, and cold storage solutions for...

  • EUV Technical Support Engineer

    1 week ago

    Austin, Texas, United States ASML Holding Full time

    LocationAustin - TX, USOverview of the RoleASML US unites innovative thinkers in science and technology to create lithography systems essential for the production of advanced microchips. Our machines empower leading semiconductor manufacturers to enhance the size and capabilities of their microchips, leading to more compact and efficient consumer...

  • Technical Support Engineer Tier 2

    4 weeks ago

    Austin, Texas, United States Mitratech Holdings, Inc. Full time

    At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered...

  • Technical Support Specialist

    7 days ago

    Austin, Texas, United States Synopsys Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our team at Synopsys. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to ensure seamless integration and...

  • Technical Support Engineer, E-Commerce Solutions

    2 weeks ago

    Austin, Texas, United States Apple Full time

    Overview We are seeking a committed Technical Support Engineer to become part of our dynamic team focused on the Apple Online Store, a premier multi-channel eCommerce platform. This role is inherently technical, requiring the individual to develop an in-depth understanding of our eCommerce systems to deliver exceptional support to both our business and...

  • EUV Technical Support Engineer

    2 weeks ago

    Austin, Texas, United States ASML Holding Full time

    LocationAustin - TX, USOverviewASML US unites the brightest minds in science and technology to create lithography systems essential for the production of advanced microchips. Our mission encompasses the design, development, integration, marketing, and servicing of these sophisticated machines, empowering our clients—leading chip manufacturers—to minimize...

  • Physical Measurements Technical Support Engineer

    3 months ago

    Austin, Texas, United States Shimadzu Scientific Instruments Full time

    WHO ARE WE?Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People...

  • Technical Support Specialist

    2 weeks ago

    Austin, Texas, United States Diligente Technologies Full time

    Position: Desktop Support EngineerCompany: Diligente TechnologiesEmployment Type: ContractWe are seeking a skilled Desktop Support Engineer to provide exceptional technical assistance and support to our clients. The ideal candidate will possess:Proven experience in desktop support roles.Familiarity with PC imaging, SCCM, Intune, Azure, and Office...

  • Technical Support Engineer

    2 weeks ago

    Austin, Texas, United States Verkada Full time

    Company Overview Verkada stands as the leading cloud-based B2B physical security platform globally. We uniquely provide six integrated product lines: video surveillance systems, access management, environmental monitoring, alarm systems, workplace solutions, and intercoms, all through a unified cloud software platform. Our design philosophy emphasizes...

  • Technical Engineering Manager

    2 days ago

    Austin, Texas, United States Abbott Laboratories Full time

    About the OpportunityAbbott Laboratories, a global healthcare leader, is seeking a highly skilled Technical Engineering Manager to join their Manufacturing Data Systems team at one of their facilities in the USA. As a key member of the global engineering function, this individual will be responsible for leading technical engineering programs for real-time...

  • Technical Customer Support Specialist

    2 weeks ago

    Austin, Texas, United States Intertek Full time

    Job Summary:Intertek is seeking a skilled Technical Customer Support Representative to join our team. As a Technical Customer Support Representative, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.Key Responsibilities:Provide technical assistance to customers via...

  • Lead Project Engineer

    2 weeks ago

    Austin, Texas, United States Rise Technical Recruitment Full time

    Senior Project Engineer (Energy Storage)Location: Austin, Texas (On-site)Compensation: $120,000 - $150,000 + Comprehensive Medical & Dental Coverage + 401K + Paid Time Off + Dedicated Office Space + $3,000 for Office EquipmentOverview:We are seeking a highly skilled Senior Project Engineer to join a dynamic start-up in the renewable energy sector. This role...

  • Senior Project Engineer

    3 days ago

    Austin, Texas, United States Rise Technical Full time

    Job Summary:Rise Technical is seeking a highly skilled Senior Project Engineer to join our team in the renewable energy sector. As a Senior Project Engineer, you will be responsible for the installation and commissioning of software, hardware, and controls equipment for energy storage systems.Key Responsibilities:Develop, enhance, and implement control logic...

  • Application Support Engineer

    2 weeks ago

    Austin, Texas, United States Screening Eagle Technologies Full time

    OverviewWe are seeking an Application Support Engineer to deliver primary technical and application assistance for all Screening Eagle sensor offerings within the North American region (USA & Canada).This role necessitates a comprehensive understanding of our products, testing methodologies, technologies, and relevant standards (ASTM, ISO).Key...