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Technical Support Engineer

3 months ago

Austin, Texas, United States HALO Body Cameras Full time

HALO Technologies is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk.

What sets HALO apart is not just the cutting-edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose.

Position Introduction

As a Technical Support Engineer, you will play a vital role in ensuring our customers receive top-notch technical assistance and support.

Day to Day

  • Frontline Customer Support: Provide level 1 frontline support via telephone, email, and other communication channels in the US, engaging with customers to efficiently diagnose and resolve their technical issues.
  • Ticket Management: Operate a ticketing system to efficiently manage and track various technical issues, ensuring their resolution in a timely manner.
  • Client Training: Conduct interactive training sessions with clients to enhance their understanding of our products and services.
  • Customer Feedback: Provide timely and accurate feedback to customers, keeping them informed of the progress of their technical inquiries.
  • Support for Sales Team: Collaborate with the US sales team to address technical and operational requests, ensuring a smooth customer experience.
  • Collaboration with IT Team: Work closely with the IT team based in the UK to manage and resolve technical challenges, fostering effective cross-border communication.

About You

  • If you are a highly motivated individual with a passion for technology and customer service, and you meet the requirements outlined above, we encourage you to apply for the Technical Support Engineer position and become an integral part of our dynamic team
  • The ability to speak Spanish is required for this role.

Your Qualifications

  • Bachelor's degree in computing (Computer Science or CIT).
  • Minimum of 1 year of experience in an IT environment.
  • Fluid in Spanish.
  • Experience working with various operating systems, including Windows and Mac OS.
  • Thrive in a fast-moving environment, demonstrating the ability to adapt to changing priorities and customer needs.
  • Proficiency in scripting languages such as batch and shell.
  • Basic knowledge of Linux operating systems.

Benefits

Generous Annual Leave Allowance

Learning and Development opportunities

Private Health Insurance

Regular company events and social initiatives

Pension Matching Scheme

The HALO Hiring Process

Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-2 weeks to complete and you'd be expected to start on a specific date.

Application

30 minute introductory meeting with the recruiting team

45 minute Interview with department hiring manager

60 minute meeting with wider department

Offer

Diversity & Inclusion

We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.