Self-Sufficiency Program Coordinator

2 weeks ago

Salt Lake, Utah, United States Housing Connect Full time

Job Title:
Family Self-Sufficiency Case Manager

Department:
Resident Services

Reports To:
Family Self-Sufficiency Coordinator

I. MISSION STATEMENT
The Housing Authority of the County of Salt Lake is dedicated to delivering quality affordable housing solutions to individuals and families while fostering self-sufficiency, empowerment, and revitalization of neighborhoods.

II. JOB STATEMENT
The Family Self-Sufficiency Case Manager I plays a crucial role in advancing the mission of HACSL by facilitating the development and execution of the Family Self-Sufficiency program. This involves collaborating with residents, Resident Services personnel, Housing Management, and community partners to assess needs and coordinate resources that enhance self-sufficiency, empowerment, and community health, encompassing areas such as financial counseling, homeownership, and educational programs.

III. JOB DESCRIPTION

Objective A:
Tenant Support and Advocacy

  • Establish and sustain a comprehensive network of educational training, mental health,
substance abuse, economic development, and other supportive services for both youth and adults.

  • Assist and guide FSS participants in their pursuit of employment, training,
and educational opportunities by setting clear, measurable goals with defined timelines.

  • Maintain consistent communication with clients through various channels, including in-person, telephone, and written correspondence.
This should occur monthly via telephone, email, or mail, and quarterly in person.

  • This role necessitates spending a significant amount of time in the office to effectively address the needs of FSS participants and their families.

  • Ensure case files are well-organized and accurately reflect the services provided.
  • Complete necessary documentation, monthly reports, and case notes promptly and accurately.
  • Participate actively in case staffing and agency meetings, both weekly and as needed.

  • Follow up on all referrals to confirm that appropriate services are being delivered.
    • Regularly collect program data to monitor resident progress for monthly reporting.
    • Actively recruit new participants monthly to maintain a caseload of at least 50 individuals.

Objective B:
Supportive Services and Community Partnerships

  • Proactively develop and promote activities that encourage self-reliance for families, including financial counseling, homeownership, and educational programs.
    • Conduct research on similar programs and perform literature reviews regularly to ensure effective and efficient program operations.
      • Oversee the coordination of the Program Coordinating Committee alongside the FSS Coordinator and other local Housing Authorities, which includes scheduling meetings, maintaining committee membership, and recruiting new members as necessary.
        • Coordinate supportive services (e.g., mental health, childcare, transportation, substance abuse) with relevant community agencies.
          • Assess needs and identify gaps in services, working towards viable solutions.
          • Collaborate with Housing Management (including Public Housing and Section 8) and other HACSL staff to ensure effective communication and minimize issues.
          • Advocate for clients when appropriate.

          • Support colleagues in Resident Services and work collaboratively to achieve agency, department, and program objectives.
Objective C:
Program Tracking and Outcome Measurements

  • Accurately manage escrow accounts, including monthly reconciliations with accounting and housing management, monthly reporting, and semi-annual notifications to clients.
    • Complete all necessary paperwork, including monthly reports, data collection, and other required documentation.
      • Assist the FSS Coordinator with grant applications and reporting requirements.
      • Support the FSS Coordinator in updating the Action Plan to ensure policies and procedures align with best practices.

MINIMUM REQUIREMENTS:

  • Bachelor's degree in education, social work, or a related field.
  • A minimum of two years of full-time paid experience in a related role.
  • SSW license or higher.
  • Proficient in computer applications.
  • Bilingual skills preferred (English and Spanish).
  • Certification in FSS Regulations.
  • Certification in FSS Case Management.

Knowledge Of:

  • Challenges faced by low-income and single-parent families.
  • Effective case management methods and assessment techniques.
  • Social service programs and community resources available.

Ability To:

  • Work evenings and some weekends as needed.
  • Resolve complex situations and de-escalate tense scenarios.
  • Approach challenges with a proactive, solution-oriented mindset.
  • Communicate effectively in both verbal and written formats.
  • Build productive relationships with residents, colleagues, and other professionals.
  • Work independently across multiple sites.
  • Prioritize tasks effectively.
  • Utilize a personal vehicle for home and site visits, with mileage reimbursement available.

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