Partner Success Manager

4 weeks ago


Buffalo, New York, United States Brook Full time
Job Overview:

The Partner Success Manager plays a critical role in ensuring the growth, success, and satisfaction of our partners at Brook Inc. This position involves building and maintaining strong relationships with partners, providing them with the support and resources needed to effectively use our remote patient monitoring solutions, and driving partner (and patient) growth and retention.

Key Responsibilities:
  • Partner Relationship Management: Develop and maintain strong, long-term relationships with partners to facilitate growth, serve as the primary point of contact for partners, and regularly communicate with partners to provide updates, gather feedback, and ensure satisfaction.
  • Support and Training: Provide onboarding and training for new partners and patients, offer ongoing support to partners and patients, and develop and deliver educational materials and resources to enhance partner and patient knowledge and skills.
  • Performance Monitoring and Reporting: Monitor partner performance metrics and KPIs, conduct regular reviews with partners, and prepare and present reports on partner performance and satisfaction to internal stakeholders.
  • Growth and Retention: Identify opportunities for partner growth and expansion, develop and implement strategies to increase partner retention and reduce churn, and collaborate with sales and marketing teams to identify and pursue new partnership opportunities.
  • Cross-Functional Collaboration: Work closely with product development, customer support, and other internal teams to ensure partner needs are addressed and to provide feedback for product improvements.
Qualifications:
  • Bachelor's degree in Business, Healthcare Administration, or a related field.
  • 3+ years of clinical experience in partner or customer success, account management, or a related role, preferably in the healthcare or technology sectors.
  • Office management experience or quality/program management experience preferred.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
  • Proven ability to analyze performance data and develop action plans for improvement.
  • Excellent problem-solving skills and the ability to think strategically.
  • Self-motivated, proactive, and able to work independently in both remote environments and in a clinic setting.
  • Familiarity with remote patient monitoring solutions and healthcare industry regulations.

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from client sites.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The pay range for this role is: $80,000 - $100,000 USD per year (Buffalo Office).



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