Customer Success Manager

1 week ago

Buffalo, New York, United States Dice Full time
Job Title: Customer Success Manager

Dice is the leading career destination for tech experts at every stage of their careers. Our client, V-Soft Consulting Group, Inc, is seeking a skilled Customer Success Manager to join their team.

Job Summary:

The Customer Success Manager will be responsible for developing and implementing customer training and education programs to ensure customers are fully utilizing the CTO's technology products and services. This role will also involve developing and maintaining customer feedback mechanisms to identify customer pain points and areas for improvement.

Key Responsibilities:
  • Develop and implement customer training and education programs to ensure customers are fully utilizing the CTO's technology products and services.
  • Develop and maintain customer feedback mechanisms to identify customer pain points and areas for improvement.
  • Develop and manage customer success metrics, ensuring they align with the bank's overall customer success goals and objectives.
  • Develop and maintain relationships with customers, providing support and guidance throughout the customer lifecycle.
  • Monitor customer usage and adoption of technology products, identifying areas for improvement and opportunities for growth.
  • Collaborate with cross-functional teams, including product management, IT, operations, marketing, and customer service, to ensure seamless customer experience and support.
Requirements:

The ideal candidate will have a proven track record of developing and launching successful technology products and services. They will also have strong analytical and problem-solving skills, with the ability to make data-driven decisions.

About V-Soft Consulting Group:

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America. They are headquartered in Louisville, KY with strategic locations in India, Canada, and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation, and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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