SANS Institute Support Coordinator

6 days ago


Washington, United States SANS Institute Full time
About the Role

This position is an integral part of the SANS Federal Sales Team, focusing on providing support to reduce operational tasks and enable sellers to focus on revenue-generating activities.

Key Responsibilities
  • Respond and action requests from the sales team and their clients for support-related items, including client-facing activities, collateral preparation, and case resolution.
  • Participate in Quarterly Business Reviews in support of the Federal Sales Team.
  • Experience with Salesforce, ServiceNow, and Tableau is preferred.
Core Skills and Behaviors
  • An outgoing, encouraging personality.
  • Ability to maintain a positive, customer-focused attitude in challenging situations.
  • Excellent oral/written communication and interpersonal skills.
  • Demonstrated ability to work well in a fast-paced, team-oriented environment and thrive on challenges.
  • Demonstrated ability to be highly self-motivated, prioritize multiple tasks, meet deadlines, and display attention to detail.
  • Demonstrated ability to understand customer needs, provide quality service, and commit to customer satisfaction.
  • Articulate and professional presentation skills.
  • Aptitude for continuous learning and new skill development.
  • Proficient with web-based collaborative tools and Microsoft Office programs.
Requirements
  • Bachelor's degree in business, communications, technology, or a related field (preferred).
  • Minimum of three years working in a customer service environment.
  • Technical support experience is preferred.
  • Training experience is preferred.
  • Sales or sales support experience is preferred.


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