IT Support Specialist
1 week ago
Position Title: IT Support Specialist
Company: vTech Solution
Contract Duration: 09 Months
Work Environment: Fully Onsite
Interview Format: In-Person Only
Position Summary:vTech Solution is looking for a qualified candidate to fill an on-site IT support role. The successful applicant will possess experience in providing assistance to Windows desktop users within a corporate setting.
Key Responsibilities:- Oversee and manage customer IT inquiries utilizing helpdesk platforms such as KSE, Ivanti, and SharePoint. Provide support via phone, in-person, and remote access.
- Serve as a point of contact between clients and various departments to guarantee the provision of exceptional IT support services.
- Engage directly with users to aid in the resolution of software and application challenges on desktops, laptops, tablets, and printers.
- Offer management suggestions for system enhancements and process optimization.
- Diagnose software and hardware issues, improving the level of direct assistance provided to field personnel.
- Install, maintain, and assist in the testing and upgrading of both new and existing hardware and software.
- Deliver advanced problem management, troubleshooting, root cause analysis, and escalations to resolve client issues.
- Develop instructional materials for internal staff to improve the utilization of infrastructure tools such as SharePoint, OneDrive, and Office applications.
- Exceptional customer service abilities with a focus on a Customer First approach.
- Comprehensive skills and experience with desktop applications, including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365.
- Proficient in using troubleshooting tools and managing desktops, laptops, and tablets.
- Strong research and analytical skills.
- In-depth knowledge and experience with Active Directory, GPOs, remote support tools, and basic networking.
- Experience with help request tracking and reporting systems.
- Understanding of IT concepts, trends, and emerging technologies.
- Able to troubleshoot hardware and software issues and effectively communicate solutions to clients both in the office and remotely.
- Strong verbal and written communication skills for interactions with individuals and groups.
- Basic knowledge of software packaging and deployment, preferably using Ivanti End Point Manager.
#CB, #DICE
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