Hotel Operations Manager

7 hours ago


Coraopolis, Pennsylvania, United States Marriott International Inc Full time
Job Title: General Manager - Hotel Operations

Job Summary:

The General Manager (GM) will oversee all operational aspects of the hotel, ensuring the property meets its financial goals, guest satisfaction targets, and operational standards.

The GM will be responsible for leading a team of department heads, managing key property projects, and ensuring overall excellence in service delivery.

Key Responsibilities:
  • Oversee daily hotel operations in alignment with the organizational structure.
  • Conduct regular meetings with department heads to ensure smooth operations.
  • Ensure compliance with hotel Standard Operating Procedures (SOPs), policies, and service standards.
  • Lead and resolve major property issues, including capital projects, customer service improvements, and refurbishments.
  • Handle guest complaints and manage service recovery procedures effectively.
  • Prepare, present, and oversee the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  • Ensure hotel profitability by meeting and exceeding revenue and guest satisfaction goals.
  • Make decisions in the best interest of the hotel and management.
  • Set and deliver short- and long-term strategic goals for the property.
  • Identify improvement opportunities and implement cost-saving initiatives.
  • Analyze and react to P&L statements with strategic responses.
  • Monitor daily business reports and make informed operational decisions.
  • Ensure financial outlooks for all departments, including Rooms, Food & Beverage, and Admin, are accurate and on target.
  • Maximize room yield and overall revenue through innovative sales and yield management strategies.
  • Prepare monthly financial reports for owners and stakeholders.
  • Assist with procurement and manage contracts with third-party vendors.
  • Oversee hiring of key staff and coordinate with department heads on execution of daily functions.
  • Manage and develop the executive team for career progression.
  • Take ownership of guest complaints and ensure swift resolution.
  • Provide leadership in business planning and ensure continued improvement through audits.
  • Participate in corporate client handling and new client acquisition with the sales team.
  • Assist in residential sales and development when needed.
  • Ensure compliance with legal requirements, including the Occupational Health & Safety Act and fire regulations.

Requirements:

Minimum of 5 years of hotel management experience required.

This company is an equal opportunity employer.



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