Supervisor of Network Operations

3 days ago


Los Angeles, California, United States O'Neil Digital Solutions Full time
About Us: Founded in 1973, O'Neil Digital Solutions is a leading IT consulting firm specializing in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation industries. Our company provides high-touch bespoke software engineering, systems integration, and infrastructure management services to clients of all sizes and industries. With offices centrally located across the country, we serve clients across the nation.

Role Overview: As a key member of our team, our ideal candidate will oversee the performance of a network through monitoring of traffic, performance, and network configuration. This role requires strong leadership skills to manage up to 25 NOC personnel and ensure the efficient operation of the function. The selected candidate will be responsible for identifying network problems and overseeing the resolution of issues. Additionally, they will determine the strategic direction of the network system. The NOC Supervisor will also select, develop, and evaluate personnel to ensure the efficient operation of the function.

Responsibilities:
  • Lead and motivate a team of NOC professionals to achieve goals and objectives, while adhering to deadlines and mitigating risks
  • Act as a subject matter expert in network operations and technical issues, providing guidance and support to team members and other stakeholders
  • Identify and implement process improvements to increase efficiency and productivity within the NOC team
  • Develop and maintain relationships with internal stakeholders to ensure alignment and collaboration on business objectives
  • Stay up-to-date with industry trends and emerging technologies, applying knowledge to drive innovation and improve services

Qualifications: To be considered for this role, you must have a Bachelor's degree in any discipline and at least 3 years prior experience as a lead or supervisor in a helpdesk role. You should also possess demonstrated mentoring and leadership skills, and be able to directly manage up to 25 NOC personnel. A strong understanding of network operations and technical issues is required, along with excellent analytical and problem-solving skills.

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