Network Operations Manager

14 hours ago

Los Angeles, California, United States Zenlayer, Inc Full time
About the Job

We are looking for a skilled Data Center Engineer to join our team at Zenlayer, Inc. in Downtown Los Angeles.

This is a full-time position that requires a strong background in data center operations, network administration, and server management.

The successful candidate will have excellent communication skills, be able to work effectively in a team environment, and possess a high level of technical expertise.

Salary Range: $68,000 - $73,000 Annually

About Zenlayer, Inc.

Zenlayer, Inc. is an edge cloud services provider with a global presence. Our company offers a range of benefits, including health, dental and vision insurance, paid holidays, vacation, personal and sick days, 401(k) plan, wellness benefits, etc.

Duties and Responsibilities

  • Perform hardware support work orders and scheduled data center moves, adds, and changes (MACs), including device receiving, labeling, power and network connectivity, racking, configuration, troubleshooting, and break-fix.
  • Maintain a safe and secure operating environment by reporting any violations to the direct supervisor, adhering to security and data protection protocols, and supporting operating procedures.
  • Maintain asset management and compliance with audit, daily log tracking, thorough documentation, retention practices, and inventory checking.
  • Provide smart-hands assistance at various sites within specified SLA response times.
  • Provide status reporting regarding data center service availability, performance, and capacity utilization.
  • Have strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools.
  • Coordinate equipment/material receiving, shipping, and RMA processing support as/when required.
  • Perform general cleaning on raised floors, cabinet/rack exterior surfaces, work benches, and other areas as needed on a regular basis.
  • Be available for on-call duties as needed. Traveling for on-site service support or deployment is required as needed.

Required Skills and Qualifications

  • Fluent in Mandarin Chinese (listen, speak, read, and write)
  • Bachelor's degree and minimum of 1 year of IT support experience OR 3+ years experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support.
  • Must be self-motivated, detail-oriented, positive in approach, professional, and help create, develop, and implement project process improvement(s).
  • Excellent communication skills.
  • Basic network, servers, and OS knowledge. Understand TCP/IP.
  • Ability to use hand tools.
  • Ability to lift heavy loads, up to 50 lbs. Must be able to work at heights, off of a ladder, and in confined spaces.
  • Ability to travel 20%+ of time.
  • Ability to rotate shift, including holiday, off hours, weekend, and vacation.

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