Network Operations Center Director

3 weeks ago


Los Angeles, California, United States O'Neil Digital Solutions Full time
Overview: As a key member of O'Neil Digital Solutions, our ideal candidate will oversee the performance of a network through monitoring of traffic, performance, and network configuration. This role requires strong leadership skills to manage up to 25 NOC personnel and ensure the efficient operation of the function.

Salary: $80,000 per year.

Job Description: We are seeking an experienced IT professional to serve as the Supervisor of Network Operations Center (NOC). The successful candidate will be responsible for ensuring the performance of a network through monitoring of traffic, performance, and network configuration. The NOC Supervisor will identify network problems and oversee the resolution of issues. At higher levels, this individual will determine the strategic direction of the network system. The NOC Supervisor will also select, develop, and evaluate personnel to ensure the efficient operation of the function.

Key Responsibilities:
  • Recruit, lead, mentor, train, and support NOC/Help Desk Team Leads and Engineers to achieve initiatives, adhere to deadlines, and proactively mitigate issues and risks
  • Serve as Acting Manager whenever the Manager is out of the office or unavailable
  • Ensure the team provides accurate and prompt entry of tickets and time for all work
  • Recognize and reward those providing the most value to the organization, and provide structure and opportunities for career growth
  • Act as an additional point of escalation and liaison to other teams
  • Troubleshoot, analyze and debug issues and events, and provide incident management
  • Solve complex business problems, both as a team and independently
  • Partner with various departments to identify inefficiencies (including costs), and work with management to reduce or eliminate them

Requirements: To be considered for this role, you must have a Bachelor's degree in any discipline and at least 3 years prior experience as a lead or supervisor in a helpdesk role. You should also possess demonstrated mentoring and leadership skills, and be able to directly manage up to 25 NOC personnel.

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