Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use smartphone-based technology to manage rentals and inventory, ensuring accurate and efficient processing.
- Inspect and maintain equipment on the lot, including checking fluid levels and performing routine maintenance tasks.
- Answer questions and educate customers regarding products and services, promoting U-Haul's offerings and benefits.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, and fill propane tanks as needed.
- Drive a forklift, and perform other duties as assigned.
- Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical DemandsThe work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
About U-HaulU-Haul Holding Company and its family of companies, including U-Haul International, Inc., strive to create a culture of health and wellness. We are an equal opportunity employer, committed to diversity and inclusion. We offer a range of benefits, including career stability, opportunities for advancement, and a comprehensive benefits package.
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