Customer Support Associate

2 weeks ago

Lewisville, Texas, United States Domino's Franchise Full time
Job Overview

POSITION SUMMARY

Are you someone who thrives in a dynamic setting and excels at managing multiple tasks? This role is tailored for you. Our primary goal is to ensure prompt and secure delivery of pizzas to our clientele by maintaining streamlined operations within the establishment. We are eager to enhance our team with individuals who are highly driven and can rise to challenges as they arise. A competitive mindset is crucial. We are in search of customer support associates who not only meet the qualifications but also exhibit a vibrant personality, outstanding interpersonal skills, and a sincere passion for service.

WORK SCHEDULE FLEXIBILITY

We provide adaptable working hours, accommodating schedules that can range from a single shift weekly to as many as 5-6 shifts per week, with options for both daytime and evening hours.

PROFESSIONAL DEVELOPMENT

Numerous members of our current workforce began their journeys as delivery personnel or customer support associates and have advanced to become successful franchise owners. Whether you commence as a customer support associate and progress to managerial roles such as General Manager, Corporate Operations Manager, or even a Franchise Owner, there are abundant opportunities for advancement within our locations.

COMMITMENT TO DIVERSITY

At our foundation, we are dedicated to recognizing, valuing, and utilizing the unique talents and contributions of all individuals. We strive to cultivate an inclusive atmosphere where every team member, regardless of their diverse backgrounds, can reach their maximum potential.

OUR CORE VALUES

We take great pride in our team members, and they, in turn, take pride in being part of the Domino's family. To uphold our position as the premier pizza delivery service worldwide, we depend on our exceptional team collaborating in every community.

ESSENTIAL QUALIFICATIONS

  • Must be at least 16 years old

GENERAL RESPONSIBILITIES FOR ALL TEAM MEMBERS

  • Operating all necessary equipment
  • Stocking ingredients from the delivery area to storage, workspaces, and coolers
  • Preparing menu items
  • Managing telephone orders
  • Completing required documentation
  • Ensuring cleanliness of equipment and facilities on a daily basis
  • Maintaining store equipment

TRAINING PROGRAM

  • On-the-job orientation and training
  • Training will encompass areas such as order taking, box labeling, and pizza preparation

COMMUNICATION SKILLS

Ability to comprehend and follow written instructions accurately, as well as communicate effectively with customers and colleagues both in-person and over the phone during order processing.

KEY SKILLS REQUIRED

  • Strong mathematical abilities for quick and precise calculations
  • Capability to handle monetary transactions efficiently
  • Excellent verbal, written, and telephonic communication skills for order processing
  • Coordination between eyes, hands, and fingers for accurate and swift movements
  • Proficiency in entering orders using a computer or touchscreen

WORKING ENVIRONMENT

  • Exposure to various weather conditions and food odors
  • In-store temperature variations
  • Potential for cramped working spaces and exposure to hot surfaces/tools
  • Handling sharp objects and moving mechanical parts

PHYSICAL REQUIREMENTS

  • Standing for the majority of tasks
  • Walking, jogging, or running short distances
  • Lifting and carrying items up to 50 pounds
  • Pushing heavy objects with force
  • Occasional climbing of stairs or ladders
  • Frequent bending, stooping, squatting, and reaching throughout the day
  • Continuous hand tasks

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