Sales Operations Coordinator

2 weeks ago

Frisco, Texas, United States Northwest Hardwoods Full time

Position Title: Customer Service (Inside Sales Support)

Job Category: Sales Payroll

Overview of Northwest Hardwoods:

Northwest Hardwoods stands as the premier manufacturer of hardwood lumber across North America and a significant supplier of panel products globally. As a fully integrated supplier of wood products, we cater to various industries including furniture, flooring, cabinetry, molding, and millwork.

Role Summary:

We are seeking dedicated Inside Sales Support Representatives (Workflow Coordinators) to join our Sales Operations Support Department. This role is pivotal in delivering exceptional service to our clients while contributing to the growth of our business.

Key Responsibilities:

  1. Provide comprehensive phone-based customer and order support to our dynamic domestic sales team.
  2. Collaborate with outside sales representatives, product supply managers, quality assurance teams, and transportation departments to ensure accurate and timely order fulfillment.
  3. Address standard customer inquiries, perform basic order entries, and facilitate the fulfillment of products and services, including pricing, lead times, and freight quotes.
  4. Resolve general customer complaints and provide insights on sales activities to the internal team.
  5. Foster strong relationships with senior customer service team members and existing clients, building rapport within the customer base.
  6. Support sales initiatives by executing program sales, managing order entries, and overseeing special orders, including Vendor Managed Inventory processes.
  7. Maintain detailed records of customer interactions and transactions, documenting actions taken.
  8. Communicate effectively with sales associates, customers, vendors, and various stakeholders throughout the organization.
  9. May offer tactical support to international regions and other business segments as required.
  10. Utilize advanced PC skills to generate sales and inventory reports and assist in regional inventory reconciliation.
  11. Quickly learn and adapt to various order management systems.

Qualifications:

Basic Requirements:

  • High School diploma is mandatory.
  • Proficiency in MS Office suite tools.

Preferred Qualifications:

  • Associate's degree and/or 1-3 years of relevant experience is preferred.
  • Ability to be trained on Supply Chain, Customer Relationship Management (CRM) software, and Sales software.

Core Competencies:

  • Strong customer service skills characterized by attentiveness, confidence, and respect.
  • Exceptional multitasking abilities and organizational skills with a keen attention to detail.
  • Excellent interpersonal communication and presentation skills.
  • Ability to represent the company professionally in interactions with both internal and external stakeholders.
  • Self-motivated with the capability to work independently.
  • Initiative to engage in continuous improvement processes.
  • Willingness to cross-train and adapt to various roles.

Reporting Structure:

This position reports directly to the Customer Service Lead or Customer Service Manager. The training phase requires on-site work, followed by a hybrid work arrangement post-training.

Benefits:

  • Comprehensive Medical, Dental, and Vision Plans.
  • Life Insurance and Short-Term Disability Benefits.
  • 401k Retirement Savings Plan with Company Match.
  • Health Savings Account (HSA) and Employee Assistance Program.
  • Paid Time Off and Holidays.
  • Employee Engagement Events and Referral Bonuses.

Equal Opportunity Employer:

Northwest Hardwoods, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

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