Consumer Service Advisor

2 weeks ago


Phoenix, Arizona, United States Re-Bath, LLC Full time

Re-Bath, LLC is a leading name in the bathroom remodeling industry, with a robust network of franchises nationwide. Our goal is to streamline the residential bathroom renovation process, managing every aspect from design to product selection, demolition, and installation.

Position Overview

Key Responsibilities

  • Handle all incoming consumer inquiries on a daily basis.
  • Serve as a vital link between customers and Re-Bath franchise owners.
  • Prepare and manage reports for the Designated Recovery Team (DRT), including customer updates and associated costs.
  • Authorize credits within the warranty program limits and escalate any complex issues to management.
  • Utilize Microsoft Word, Excel, and Outlook for daily tasks.

Work Schedule

Monday to Friday, from 7 AM to 4 PM.

Essential Skills and Qualifications

  • Proven ability to handle difficult customer service interactions with professionalism.
  • Strong problem-solving capabilities.
  • Quick assessment skills to achieve positive outcomes efficiently.
  • Effective communication skills at all organizational levels.
  • Exceptional verbal and written communication abilities.
  • Strong prioritization skills in a dynamic work environment.
  • Self-motivated with the ability to manage multiple tasks simultaneously.

Education and Experience Requirements

A minimum of two years in a customer service role is preferred. Experience in remodeling or construction is advantageous. A high school diploma or G.E.D. is required.



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