Consumer Service Advisor
2 weeks ago
Re-Bath, LLC is a leading name in the bathroom remodeling industry, with a robust network of franchises nationwide. Our goal is to streamline the residential bathroom renovation process, managing every aspect from design to product selection, demolition, and installation.
Position Overview
Key Responsibilities
- Handle all incoming consumer inquiries on a daily basis.
- Serve as a vital link between customers and Re-Bath franchise owners.
- Prepare and manage reports for the Designated Recovery Team (DRT), including customer updates and associated costs.
- Authorize credits within the warranty program limits and escalate any complex issues to management.
- Utilize Microsoft Word, Excel, and Outlook for daily tasks.
Work Schedule
Monday to Friday, from 7 AM to 4 PM.
Essential Skills and Qualifications
- Proven ability to handle difficult customer service interactions with professionalism.
- Strong problem-solving capabilities.
- Quick assessment skills to achieve positive outcomes efficiently.
- Effective communication skills at all organizational levels.
- Exceptional verbal and written communication abilities.
- Strong prioritization skills in a dynamic work environment.
- Self-motivated with the ability to manage multiple tasks simultaneously.
Education and Experience Requirements
A minimum of two years in a customer service role is preferred. Experience in remodeling or construction is advantageous. A high school diploma or G.E.D. is required.
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