IT Support Specialist

6 days ago


Worcester, Massachusetts, United States Barry Communications Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Barry Communications. The ideal candidate will have a strong understanding of networking and VoIP technologies, as well as excellent troubleshooting skills.

Key Responsibilities
  • Troubleshoot and support network components, including routers, switches, and firewalls.
  • Serve as a point of contact for customer trouble inquiries and provide timely resolutions.
  • Coordinate with 3rd party carriers and vendors to resolve network issues.
  • Maintain service order tickets and ensure accurate and detailed information is recorded.
  • Be part of a 24x7x365 support team with on-call duties.
Requirements
  • Understanding of basic networking concepts and protocols.
  • Expertise in VMware, voice and data networks (POE switches).
  • Excellent trouble-shooting skills and ability to work independently.
What We Offer

A competitive salary ranging from $60,000 to $90,000 per year, depending on experience, plus benefits and opportunities for growth and development.

About Us

Barry Communications delivers innovative, customized communications and data solutions to businesses throughout New England. We partner with industry leaders to offer reliable, cost-effective technology services, including cloud, unified communications, disaster recovery, and advanced mobility.


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