Desktop Support Specialist
1 week ago
Estimated Salary: $65,000 - $85,000 per year
About the Role:We are seeking a highly skilled and experienced Desktop Support Analyst to join our IT team at Easterseals Massachusetts Inc. in Worcester, MA.
Key Responsibilities:- Technical Support: Provide expert technical support for desktop computers and other peripheral equipment, including installation, configuration, maintenance, and repair.
- Equipment Management: Determine feasibility of repair or replacement of equipment and take necessary actions.
- Infrastructure Planning: Assist in planning, designing, and maintaining the IT infrastructure and application suite, implementing new technologies as needed.
- User Administration: Manage user administration, computing environment, and security of desktop/laptops via Active Directory and other IT tools.
- Hardware and Software Selection: Provide technical IT expertise to assist in selecting new hardware and software platforms that support ESMA's principles, policies, and standards.
- Troubleshooting: Diagnose and resolve technology-related problems using documented procedures and troubleshooting tools.
- Bachelor's Degree: In Computer Science, Management Information Systems, or equivalent work experience.
- Experience: 3+ years of experience providing desktop support and working with information technologies.
- Skills: Excellent written and verbal communication and organizational skills, strong attention to detail, proficient with Microsoft Windows, Office 365, Teams, voice over IP (VOIP), VPN, Active Directory, remote access, iOS, and hardware troubleshooting.
- Analytical Skills: Strong analytical skills, proven track record of delivering successful solutions.
- Interpersonal Skills: Good interpersonal, professional, relationship management, and facilitation skills.
- Lifting Requirements: Ability to occasionally lift, push, or pull up to 50 pounds.
Easterseals Massachusetts Inc. is an Equal Employment Opportunity employer and welcomes all qualified applicants.
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