IT Support Specialist for Ascentria Care Alliance
5 days ago
Ascentria Care Alliance, a 150-year-old organization dedicated to empowering people in need, is seeking an IT Support Specialist. In this role, you will provide end-user technical support and systems administration throughout the entire infrastructure.
Salary$60,000 - $80,000 per year, depending on experience.
Job DescriptionWe are looking for a skilled IT professional to join our team as an IT Support Specialist. The ideal candidate will have 1-3 years of experience installing operating systems and applications, troubleshooting hardware and software issues, and working with Microsoft architecture.
- Deliver IT support to users, configure and maintain workstations
- Install, configure, and maintain hardware, network software, operating system software, software applications, and various computing devices
- Maintain documentation and knowledge base
- Address network downtime and outages
- Assist in various projects and implementations
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
- Provide Tier II, III/other support per request from Helpdesk staff. Investigate and troubleshoot issues
- Maintain awareness of advances in information technology and recommend modifications to systems
To be successful in this role, you will need:
- A Bachelor's degree in Information Systems Technology or a related field
- 1-3 years of experience installing operating systems and applications, installing and troubleshooting hardware, operating systems, and office productivity software
- Working knowledge and experience with Microsoft architecture, including Active Directory, DNS, DHCP, TCP/IP, and LAN/WAN/VPN technologies
- Experience with Mobile Communications Devices desirable
- Office 365 administration and support a plus
We offer a competitive benefits package, including:
- Medical, dental, and vision insurance
- FSA and dependent care account
- 3 Weeks PTO, holidays, and floating holidays
- Tuition Assistance
- Opportunity for Growth
Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. We are committed to creating a workplace that is inclusive and respectful of all employees.
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