IT Support Specialist for Ascentria Care Alliance

5 days ago


Worcester, Massachusetts, United States Ascentria Care Alliance Full time
Overview

Ascentria Care Alliance, a 150-year-old organization dedicated to empowering people in need, is seeking an IT Support Specialist. In this role, you will provide end-user technical support and systems administration throughout the entire infrastructure.

Salary

$60,000 - $80,000 per year, depending on experience.

Job Description

We are looking for a skilled IT professional to join our team as an IT Support Specialist. The ideal candidate will have 1-3 years of experience installing operating systems and applications, troubleshooting hardware and software issues, and working with Microsoft architecture.

  • Deliver IT support to users, configure and maintain workstations
  • Install, configure, and maintain hardware, network software, operating system software, software applications, and various computing devices
  • Maintain documentation and knowledge base
  • Address network downtime and outages
  • Assist in various projects and implementations
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media
  • Provide Tier II, III/other support per request from Helpdesk staff. Investigate and troubleshoot issues
  • Maintain awareness of advances in information technology and recommend modifications to systems
Required Skills and Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree in Information Systems Technology or a related field
  • 1-3 years of experience installing operating systems and applications, installing and troubleshooting hardware, operating systems, and office productivity software
  • Working knowledge and experience with Microsoft architecture, including Active Directory, DNS, DHCP, TCP/IP, and LAN/WAN/VPN technologies
  • Experience with Mobile Communications Devices desirable
  • Office 365 administration and support a plus
Benefits

We offer a competitive benefits package, including:

  • Medical, dental, and vision insurance
  • FSA and dependent care account
  • 3 Weeks PTO, holidays, and floating holidays
  • Tuition Assistance
  • Opportunity for Growth
Company Benefits

Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. We are committed to creating a workplace that is inclusive and respectful of all employees.



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