Customer Service Representative

2 days ago


Norwood, Massachusetts, United States Central Buick GMC of Norwood Full time
Job Title: Cashier/Receptionist

We are seeking a highly skilled and motivated individual to join our team as a Cashier/Receptionist at Central Buick GMC of Norwood. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, handling cash transactions, and performing various administrative tasks.

Key Responsibilities:
  • Calculate customer bills using our dealership's computer system
  • Receive cash, checks, and credit card payments, and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumers to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Operate the switchboard telephone system
  • Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist managers with various clerical duties as needed
Requirements:
  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights and weekends
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record
What We Offer:
  • Medical and dental benefits
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long-term job security
  • Health and wellness
  • Flexible work schedule
  • Saturday lunches
  • Discounts on products and services

We believe our employees are our greatest asset, and we treat all employees with respect and appreciation for their contributions to the company. We offer ongoing training and reward outstanding effort and results through bonus and commission programs.



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