Customer Service Intake Representative

15 hours ago


Norwood, Massachusetts, United States Home Care Delivered Full time
About Home Care Delivered

Home Care Delivered is a leading specialty medical supply distributor that partners with healthcare professionals to provide medical products to patients in the comfort of their own homes. With a strong presence across the US, we offer a wide range of name-brand products to assist individuals with chronic care needs.

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Intake Representative to join our team at our Norwood, MA office. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.

Key Responsibilities
  • Accurately process customer orders from initial engagement to shipment, including data entry, insurance verification, and prior authorization as needed.
  • Effectively communicate with healthcare professionals and customers to provide updates on patient order status, building strong relationships with decision-makers.
  • Ensure compliance with established regulatory requirements and department standards, maintaining accurate records and notes as necessary.
  • Identify opportunities for improvement and contribute to solutions to enhance workflow efficiency and customer experience.
Requirements
  • High School Diploma or GED
  • Call Center experience in a customer service role, preferably with medical experience
  • MS Office knowledge and proficiency in using a keyboard, mouse, and other computer peripherals
  • Preference given to bilingual candidates
Benefits
  • Medical/Dental/Vision Insurance
  • Health Savings Account
  • Life Insurance
  • 401K Plan
  • Paid Holidays
  • Competitive PTO schedule
  • Paid training
  • Casual dress code


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