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Customer Service Representative

2 months ago

Norwood, Massachusetts, United States Savers | Value Village Full time
About Savers | Value Village

We're a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. Our mission is to make a positive impact on the planet and local communities by redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse.

Job Title: Customer Service Associate

We're seeking a Customer Service Associate to join our team As a Customer Service Associate, you'll create an awesome experience for our customers, donors, and other team members. You'll be the face of our brand, providing exceptional customer service and ensuring a positive shopping experience for all.

What You'll Do:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers with finding products, answering questions, and making purchases.
  • Process donations and maintain a clean and organized store environment.
  • Work collaboratively with the sales team to achieve sales goals and provide a seamless shopping experience.
  • Participate in visual merchandising and store displays to create an engaging and attractive store environment.
What You'll Get:
  • A comprehensive onboarding and training program to ensure your success in the role.
  • A competitive salary and benefits package, including health insurance, 401k matching, and paid time off.
  • The opportunity to work in a dynamic and fast-paced environment with a team of like-minded individuals who share our passion for sustainability and customer service.
  • Ongoing training and development opportunities to help you grow and advance in your career.
Why Join Us?

We're a company that values our team members and provides a supportive and inclusive work environment. We're committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. If you're passionate about customer service, sustainability, and making a positive impact, we'd love to hear from you