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Customer Service Representative
2 months ago
As a member of the Arbella Insurance Group, we are seeking a motivated and self-driven Customer Service Agent to join our team in Massachusetts. Our company offers a dynamic culture with the strength and resources of a large parent company, providing competitive salaries, bonus above commission, excellent benefits, and great training and development programs.
We are currently searching for a Customer Service Agent in one of our Massachusetts locations. The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role.
Key Responsibilities:- Act as the agency representative to our clients, fellow professionals, the public, and the general business community.
- Provide counsel and advice on new and/or additional insurance needs, explaining coverages and types of policies.
- Identify risk exposures and qualify potential prospects.
- Maintain an underwriting renewal review process and a marketing renewal review program for all policyholders.
- Act as the first line of contact in the reporting and assignment of claim information for designated policyholders.
- Resolve general customer inquiries.
We offer a home-town insurance setting with all the benefits of a corporation, including competitive salary plus commission and incentive opportunity, medical, dental, 401k, and retirement plans, plus more. Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must.
The ideal candidate will have excellent interpersonal, oral, and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.
