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Residential Loan Consultant
2 months ago
Position Overview:
We are in search of a dedicated Mortgage Loan Officer to become a part of our Michigan First Mortgage Office team. This role will involve direct reporting to the Loan Center Manager.
Role Summary:
As a Mortgage Loan Officer, your mission will be to positively influence the financial journeys of our clients by delivering the latest mortgage insights. Your efforts will focus on expanding the mortgage loan portfolio through the establishment of business agreements, attracting potential mortgage clients, and overseeing the mortgage loan process through to closing. We seek individuals who are not only sales-driven but also possess exceptional client service skills.
Key Responsibilities:
- Guide and inform clients regarding the home purchasing or refinancing process, helping them manage their mortgage requirements effectively.
- Ensure adherence to mortgage loan operational standards by contributing relevant information to strategic planning and reviews; implement production, quality, and customer service benchmarks; troubleshoot issues; and identify enhancements to the mortgage loan system.
- Assist in compiling necessary credit information to determine qualifying ranges, taking into account applicants' assets, credit history, and income based on established criteria.
- Maintain organized records of credit transactions, inquiries, pending loans, and daily loan activities.
- Generate new mortgage loan applications by building relationships within the community, particularly with real estate professionals, and conducting outreach to prospective clients.
- Facilitate the completion of mortgage loans by overseeing the collection, verification, and preparation of loan documentation; coordinate and finalize mortgage loan closings.
- Exhibit strong interpersonal and persuasive communication skills.
- Demonstrate the ability to execute tasks accurately and promptly.
- Perform additional duties as assigned.
- Embrace and advocate for The Michigan First Way, supporting all aspects of it, including fulfilling Our Promise, delivering 5 STARS Service, and embodying our ISMs. Maintain a positive demeanor and professional image in all interactions with team members and clients, consistently reflecting our ISMs in daily performance and business engagements.
Qualifications:
- High school diploma required; a Bachelor's degree in Finance, Accounting, or Economics is preferred.
- Experience in financial software or sales is advantageous.
- Demonstrated passion, excellent communication skills, self-motivation, and a competitive spirit.
- Detail-oriented with strong organizational skills.
- Ability to effectively present information in both individual and small group settings.
- Proficient in operating standard office equipment and financial calculation software.
- Possess skills beyond telemarketing; proficiency in organic lead generation and social media is crucial for long-term success in loan origination.
About Us:
Michigan First Credit Union, established over 90 years ago by educators, is committed to delivering exceptional service to over 165,000 members across Michigan. We provide financial solutions tailored to various life stages and aim to transform our members' lives through personalized service.
Our Commitment:
At Michigan First Credit Union, our primary mission is to ensure the highest quality member experience. By joining our team, you will engage in a culture that emphasizes service, professionalism, and growth.
Highlights of Michigan First:
- 500 dedicated team members.
- 30 locations across key areas in Michigan.
- Recognized leader in community support and charitable initiatives.
- 24/7/365 Member Services Call Center.
- Over $1.5 Billion in assets.
Awards:
- Best & Brightest in the Nation.
- Best & Brightest in Metro Detroit.
- Best & Brightest in West Michigan.
- Best Credit Unions to Work For.
- Best Places to Work in Southeast Michigan.
- Top Workplaces by Detroit Free Press.
- Certified Veteran Friendly Employer - Bronze Level.
Benefits of Joining Our Team:
- Competitive compensation.
- Affordable medical, dental, and vision insurance options.
- 401(k) plan with a 100% match up to 5% deferral.
- Tuition reimbursement for undergraduate and graduate programs.
- Access to a complimentary concierge service for personal assistance.
- State-of-the-art fitness center at our headquarters.
- Wellness initiatives and events throughout the year.
- Loan discounts for specific secured and unsecured loans.
- Opportunities for performance-based pay increases and profit-sharing.
- Onsite dining options for team members.
Michigan First Credit Union is an Equal Opportunity Employer.
