Refugee Residential Case Manager

3 days ago


Grand Rapids, Michigan, United States Bethany Full time
Job Title: Refugee Residential Case Manager

Bethany is a leading international Christian nonprofit organization that strengthens and preserves families, supports displaced people, and finds safe, loving families for children in need. We are seeking a highly skilled and compassionate Refugee Residential Case Manager to join our team.

Job Summary:

The Refugee Residential Case Manager will provide culturally sensitive social services to refugee clients, maintaining up-to-date information in client files and ensuring delivery of services as described in partner organizations' handbooks and contractual agreements. This role requires excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and community partners.

Key Responsibilities:
  • Provide culturally sensitive case management services to refugee clients during the defined timeframe from their arrival to the United States.
  • Maintain up-to-date information in client files as required by partner organizations and the Department of State.
  • Ensure delivery of services as described in partner organizations' handbook and contractual agreement.
  • Complete paperwork within appropriate time frames based on contract guidelines.
  • Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction.
  • Collaborate effectively with internal staff within Bethany programs to coordinate services for clients enrolled in their programs.
  • Develop and maintain understanding of current refugee issues through personal reading, attendance at related seminars, participation in related task forces and committees, and personal involvement with refugees.
  • Keep abreast of community resources and refer clients for support, as needed.
  • Must be willing to complete on-call duties that include time outside normal business hours and weekends.
  • Support volunteers from local community groups by providing information and training, as needed.
  • Provide transportation to clients, as needed.
  • Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office suite.
  • Stay abreast of all agency, federal, and state regulatory requirements related to social services.
  • Must be 21 years old with a valid driver's license with at least 3 years driving experience to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
Qualifications:
  • Bachelor's level degree in Behavioral Sciences, Human Services, or a Social Services field from an accredited college.
  • Child welfare and/or case management experience is strongly preferred.
  • Bi-lingual: English/Arabic, French, Kinyarwanda, Swahili or other indigenous languages for Refugee Resettlement and English/Dari, Farsi, Pashto, or other applicable languages for Afghan program, preferred.
  • Prior work experience with serving refugees, preferred.
  • Sensitivity in communicating and developing cross-cultural relationships.
  • Excellent verbal and written communication skills.
  • Must be a team player and highly collaborative.
  • Demonstrated clinical, therapeutic, and crisis intervention skills.
  • Ability to work independently and exercise a high level of confidentiality.
  • Must be willing and able to work a flexible schedule which may include evening airport arrivals and weekend home visits, when necessary.
  • Computer and typing skills sufficient to perform essential job functions.
  • Commitment to goals of refugee resettlement, co-sponsorship, and the program mission.
  • Pass a criminal history screen, including state and local child protection agency registries.
  • Subscription to and integration of the agency Statement of Faith and Mission Statement.


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