Banquet Operations Manager
2 weeks ago
Hotel Ella is seeking a highly skilled and experienced Banquet Manager to join our team. As a Banquet Manager, you will be responsible for the seamless execution of all banquet functions and events within the venue.
Key Responsibilities:- Event Planning and Coordination: Meet with clients to determine event requirements, preferences, and budgets. Offer expert advice on menu selections, seating arrangements, and decor.
- Event Timelines: Create detailed timelines and checklists for events to ensure all aspects are executed on schedule.
- Staff Management: Hire, train, and develop banquet staff, including servers, bartenders, and setup crews. Provide ongoing training on service standards and safety protocols.
- Quality Assurance: Maintain high standards of service throughout events. Monitor staff performance and guest interactions to ensure satisfaction.
- Budget Management: Prepare detailed cost estimates for events, including labor, materials, and equipment rentals. Collaborate with clients to finalize pricing.
- Customer Relationship Management: Serve as the primary point of contact for clients before, during, and after events. Foster positive relationships to encourage repeat business and referrals.
- 2-5+ years of restaurant and bar operations experience, preferably in a hotel setting.
- Maintain high personal appearance and hygiene standards.
- Flexibility to work weekends, holidays, and late hours.
- Punctual and reliable attendance.
- Endurance for extended periods of standing/walking.
- Uphold a guest-responsive culture with exceptional service.
- Attentive, accountable, and highly organized with multitasking abilities.
- Excellent interpersonal and communication skills.
- Guest service-oriented with proactive phone skills.
- Competitive salary
- Benefits
- Professional development opportunities.
- An environment that encourages initiative, leadership, and continuous improvement.
- Working with highly talented people who are extremely passionate about their craft.
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Banquet Operations Manager
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