Banquet Operations Manager

2 weeks ago


Austin, Texas, United States Hotel Ella Full time
Banquet Manager Job Description

Hotel Ella is seeking a highly skilled and experienced Banquet Manager to join our team. As a Banquet Manager, you will be responsible for the seamless execution of all banquet functions and events within the venue.

Key Responsibilities:
  • Event Planning and Coordination: Meet with clients to determine event requirements, preferences, and budgets. Offer expert advice on menu selections, seating arrangements, and decor.
  • Event Timelines: Create detailed timelines and checklists for events to ensure all aspects are executed on schedule.
  • Staff Management: Hire, train, and develop banquet staff, including servers, bartenders, and setup crews. Provide ongoing training on service standards and safety protocols.
  • Quality Assurance: Maintain high standards of service throughout events. Monitor staff performance and guest interactions to ensure satisfaction.
  • Budget Management: Prepare detailed cost estimates for events, including labor, materials, and equipment rentals. Collaborate with clients to finalize pricing.
  • Customer Relationship Management: Serve as the primary point of contact for clients before, during, and after events. Foster positive relationships to encourage repeat business and referrals.
Requirements:
  • 2-5+ years of restaurant and bar operations experience, preferably in a hotel setting.
  • Maintain high personal appearance and hygiene standards.
  • Flexibility to work weekends, holidays, and late hours.
  • Punctual and reliable attendance.
  • Endurance for extended periods of standing/walking.
  • Uphold a guest-responsive culture with exceptional service.
  • Attentive, accountable, and highly organized with multitasking abilities.
  • Excellent interpersonal and communication skills.
  • Guest service-oriented with proactive phone skills.
Compensations & Benefits:
  • Competitive salary
  • Benefits
  • Professional development opportunities.
  • An environment that encourages initiative, leadership, and continuous improvement.
  • Working with highly talented people who are extremely passionate about their craft.


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