Customer Service Representative for Music Technology Solutions

2 days ago


Boston, Massachusetts, United States Native Instruments Full time

**Native Instruments: Enhancing Customer Experience with Passion and Precision**

We are seeking a highly motivated and customer-focused individual to join our Native Instruments team as a CUSTOMER SERVICE REPRESENTATIVE FOR MUSIC TECHNOLOGY SOLUTIONS.

At Native Instruments, we believe that delivering exceptional customer experiences is key to driving growth and innovation in the music technology industry. As a Customer Service Representative, you will play a vital role in ensuring our customers receive timely and effective support, empowering them to unlock their full creative potential.

**Key Responsibilities**
  • Solve Technical Challenges: Utilize your problem-solving skills to troubleshoot and resolve technical issues related to our products and services.
  • Deliver Exceptional Customer Support: Provide prompt and courteous assistance via multiple channels, including email, phone, and chat, ensuring a seamless user experience.
  • Foster Strong Relationships: Develop and maintain positive relationships with customers, understanding their needs, and providing personalized solutions.
  • Collaborate with Cross-Functional Teams: Work closely with product development, marketing, and other teams to ensure alignment and effective communication.
  • Analyze and Report Insights: Capture customer feedback and insights, contributing to the enhancement of our products and services.
**Requirements**
  • Music Industry Knowledge: Familiarity with music production software and hardware, with specific knowledge of iZotope, Brainworx, and Plugin Alliance products an advantage.
  • Excellent Communication Skills: Strong verbal and written communication skills in English, with additional languages a plus.
  • Technical Aptitude: Ability to handle complex technical issues with empathy and professionalism.
  • Organizational Skills: Capacity to prioritize tasks, manage multiple requests, and maintain accurate records.
  • Problem-Solving Abilities: Highly organized and detail-oriented approach to work, with a relentless pursuit of solutions.
**Benefits**
  • Remote Work Options: Enjoy flexible work arrangements, including remote work options, allowing you to balance work and personal life.
  • Competitive Salary:** $65,000 - $80,000 per year (depending on location and experience).
  • Employee Assistance Program: Access to confidential counseling services and resources for maintaining well-being.
  • Software Discounts: Receive discounts on our latest products and software.
  • Holidays and Time Off: Enjoy 15 paid holidays, flexible PTO, and trust-based working hours.
  • Health Insurance: Medical, Vision, Dental, Pet, and Life insurance coverage.
  • Retirement Plan: Employer-matched 401(k) plan, capped at 6% employee contribution.

About Us: At Native Instruments, we value diversity, inclusivity, and teamwork, fostering a dynamic and innovative environment where everyone can thrive.



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