Senior Security Solutions Delivery Manager

6 days ago


Boston, Massachusetts, United States New Era Technology Full time
About the Role

We are seeking an experienced Senior Security Solutions Delivery Manager to join our team at New Era Technology. In this critical role, you will be responsible for the successful delivery of small, medium and enterprise security solutions achieved through comprehensive planning, strong organizational skills, and effective communications.

Responsibilities:
  • Manage and oversee security projects, implementations and initiatives
  • Develop, document, publish and update supporting project plans
  • Chair both internal and customer-sponsored project team meetings
  • Publish formal meeting minutes for customer-sponsored project team meetings
  • Schedule and coordinate activities of internal resources (engineers, field services technicians)
  • Coordinate, track and inventory materials (hardware, software and licensing) orders and RMA's
  • Resolve and/or escalate project issues impacting the provisioning effort
  • Develop, document and obtain customer approval of proposed training and cutover plans
  • Schedule and coordinate resources for customer end-user and system administration training
  • Oversee the execution of the cutover and post-cutover test plans
  • Work with the lead field services technician to document and address open punch-list issues
  • Conduct closeout meeting with customer to complete final acceptance and account transition
  • Coordinate customer participation in a 3rd party customer satisfaction survey
  • Maintain continuous communication with customer throughout the course of the project
Requirements:
  • Strong organizational and leadership skills
  • Superior written and verbal communication skills
  • The confidence and ability to present to large groups or audiences
  • The ability to work under pressure and with a sense of urgency to deadlines
  • The ability to multi-task, prioritize and effectively manage one's time
  • Commitment to maintain pace with evolving technologies and products
  • Industry-based project management certifications e.g. PMP (or willingness to achieve such certifications) required
  • Data networking and/or unified communications experience desired
What We Offer
  • A competitive salary range of $85,000 - $110,000 per year
  • A comprehensive benefits package including medical, dental, vision, 401K match, and 28 PTO days including company holidays
  • The opportunity to work alongside a talented team of professionals in a dynamic and growth-oriented environment
  • Ongoing training and professional development opportunities


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