Quality Assurance Operations Technical Lead

6 days ago


Sunnyvale, California, United States US Tech Solutions Full time

Job Title: Quality Assurance Operations Technical Lead

About the Role:

As a Quality Assurance Operations Technical Lead at US Tech Solutions, you will be responsible for overseeing the quality assurance processes for a portfolio of workflows. This includes building out quality assurance processes, monitoring quality, analyzing and addressing error trends.

Key Responsibilities:

  • Execute on the quality roadmap for a portfolio of workflows, working with cross-functional partners.
  • Drive execution for each quality implementation, track schedule or milestones, flag risks, resolve issues, and manage escalations.
  • Coordinate with stakeholders to ensure alignment on new processes, training on tooling or error categorization, UAT, launch readiness, etc.
  • Provide thorough, easy-to-consume documentation of quality implementations.
  • Monitor and report on quality for a portfolio of workflows, working closely with vendor partners and cross-functional partners to flag and address error trends.

Requirements:

  • Proven track record of documenting technical implementations.
  • Collaborate with technical staff for the technical aspects of quality monitoring, including managing bug fixes.
  • 4+ years of cross-functional project management experience.
  • Strong communication and collaboration skills.
  • Excellent problem-solving, critical thinking, and analytical skills.
  • SQL knowledge with experience working with multiple large datasets.
  • Content moderation knowledge and/or experience with quality assurance.
  • BA/BS degree.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional results and building long-term relationships with our clients.



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