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Quality Assurance Operations Manager

2 months ago

Sunnyvale, California, United States US Tech Solutions Full time
Role Overview:
As a Quality Assurance Operations Technical Manager, you will be responsible for overseeing the quality assurance processes across various workflows within our portfolio. Your role will involve establishing and executing quality assurance protocols, monitoring quality metrics, and addressing any emerging error trends.

Key Responsibilities:
  • Develop and implement a strategic quality roadmap for assigned workflows in collaboration with multiple teams.
  • Ensure the timely execution of quality initiatives, monitor progress, identify potential risks, resolve issues, and manage escalations effectively.
  • Work closely with stakeholders to facilitate the seamless adoption of new processes, provide training on tools and error management, conduct User Acceptance Testing (UAT), and ensure operational readiness for launches.
  • Create detailed and user-friendly documentation for quality assurance implementations.
  • Continuously monitor and report on the quality status of workflow portfolios, collaborating with vendors and teams to identify and address error patterns.

Qualifications:
  • Proven experience in documenting technical implementations.
  • Collaborate effectively with technical teams to oversee quality monitoring processes and address bug fixes.

Professional Experience:
  • At least 4 years of experience in cross-functional project management roles.
  • Strong skills in communication, collaboration, problem-solving, critical thinking, and analytics.

Required Skills:
  • Proficiency in SQL and experience in managing large datasets.
  • Familiarity with content moderation and a solid background in quality assurance practices.

Educational Qualifications:
  • Bachelor's degree (BA/BS) in a relevant field.

About the Company:

Explore the opportunities at US Tech Solutions, a prominent global talent augmentation firm that provides a range of workforce solutions tailored to client needs.

US Tech Solutions is committed to an Equal Employment Opportunity policy and values diversity in the workplace. All candidates will be considered for employment without discrimination based on race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.