Event Service Associate
1 week ago
Position Title: On-Call Banquet Server
Overview:
As an On-Call Banquet Server, you will play a vital role in delivering exceptional food and beverage service to our esteemed Members and Guests. Your primary focus will be to uphold the highest standards of service while embodying the Three Steps of Service: Warm Welcome, Magic Moments, and Fond Farewells.
Key Responsibilities:
- Provide attentive and efficient food and beverage service, ensuring adherence to established service standards.
- Maintain comprehensive knowledge of menu items and effectively communicate offerings to guests.
- Execute orders promptly and accurately, ensuring a seamless dining experience.
- Greet Members by name, fostering a welcoming atmosphere that makes them feel valued.
- Prepare event spaces meticulously, ensuring proper setup and cleanliness before, during, and after events.
- Complete daily assignments and side work to meet service expectations.
- Assist colleagues and guests proactively, contributing to a collaborative team environment.
- Address any Member or Guest concerns promptly, practicing effective service recovery.
- Stay informed about beverage offerings, including various liquors, beers, and wines available.
- Demonstrate professionalism in all interactions, accommodating last-minute requests with ease.
- Understand banquet event orders (BEOs) and basic service techniques.
- Capably carry multiple covers on a tray, ensuring smooth service delivery.
- Be adaptable to perform various functions as needed, supporting team members as required.
- Adhere to all company policies, procedures, and safety standards.
- Participate in training sessions and daily briefings as required.
- Maintain a polished appearance by wearing the designated uniform.
Qualifications:
A high school diploma is preferred, along with prior experience in food and beverage service. Required certifications include Food Handler and Alcohol Server certifications as mandated by local regulations. Strong communication skills and the ability to follow instructions are essential. Candidates should be comfortable working in diverse environments and capable of lifting and carrying up to 50 pounds.
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