Guest Services Manager

2 weeks ago


Murrieta, California, United States Remington Full time
Job Overview

The Guest Services Manager is responsible for overseeing the daily functions of the Front Desk team, ensuring that
guests receive exceptional service in a welcoming and professional environment.

Location Overview

At our resort, we offer a tranquil retreat featuring mineral-rich waters designed for relaxation and rejuvenation. Our accommodations provide a unique Southern California experience, complete with numerous soaking pools, wellness activities, spa treatments, and healthy dining options.

Key Responsibilities:
  • Manage staffing levels for front office personnel, including recruitment, training, scheduling, and supervision of front desk agents and support staff.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to assist as needed.
  • Effectively operate the MICROS system for all front office transactions, including less frequent tasks.
  • Review and address AM and PM discrepancy reports accurately.
  • Coordinate with Housekeeping and Engineering teams regarding guest room needs and maintenance requests.
  • Provide a warm welcome to guests, ensuring efficient check-in and check-out processes while addressing inquiries and assisting with their needs.
  • Handle cash transactions responsibly, including processing payments and providing accurate change.
  • Stay informed about daily hotel activities, including events and local attractions, to enhance guest experiences.
  • Perform additional duties as assigned.
Qualifications and Skills:
  • Strong work ethic and self-motivation.
  • Demonstrated decision-making and problem-solving abilities.
  • Ability to manage high-pressure situations and address guest concerns effectively.
  • Consistent attendance in line with established guidelines.
  • Flexibility to work varied schedules based on business needs.
  • Focus on task completion while managing interruptions.
  • Ability to maintain confidentiality and foster positive relationships with both staff and guests.
Physical Requirements:
  • Ability to stand, sit, and walk for extended periods.
  • Capability to lift up to fifty (50) pounds safely.
  • Ability to push and pull carts weighing up to one hundred (100) pounds.
  • Possession of a valid driver's license and a clean driving record.
  • Effective communication skills, both written and verbal, especially in high-pressure scenarios.
  • Ability to perform tasks requiring physical activity, including lifting, pushing, and listening.
  • Knowledge of first aid and emergency evacuation procedures.
This job description is not an exhaustive list of all job functions required of an employee in this position. Additional duties may be assigned as necessary.

Compensation: $23.00 per hour

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