Sales and Customer Service Representative

2 weeks ago


Murrieta, California, United States Massage Envy Full time
Position Overview

Become a Key Player in a Thriving Wellness Community

Are you driven by a desire to positively impact others? Do you excel in sales and customer engagement, ready to leverage your expertise for a meaningful cause? As a Sales and Customer Service Representative at our wellness center, you will play a vital role in a community dedicated to enhancing well-being. This is your opportunity to:
  • Inform clients about the extensive advantages of regular massage therapy, skincare, and specialized stretching techniques.
  • Build lasting relationships with members and guests to grow and sustain a loyal clientele.
  • Suggest premium retail products that enhance and extend the benefits of our services.
Benefits & Compensation:
  • Attractive starting pay: $16.75/hr with commission opportunities on every membership and monthly team bonuses.
  • Comprehensive health insurance options, including medical, dental, and vision coverage.
  • Strong 401(k) plan to help secure your financial future.
Our schedules are thoughtfully organized for the entire month, promoting a healthy work-life balance. Please note that this position requires availability for evening shifts and two out of three weekend days. In addition, you will receive thorough training in our offerings, a complimentary service each month, and a generous 50% discount on all premium products.

Ideal Candidate Profile:
  • Strong critical thinking and computer skills.
  • Adept at multitasking and managing various priorities efficiently.
  • Excellent interpersonal abilities to nurture positive guest interactions.
  • Proactive and able to take initiative.
  • Aiming for excellence in all aspects of the role.
  • Minimum age requirement: 18 years with a high school diploma (or equivalent).
  • Previous retail or sales experience is preferred.
Key Responsibilities:
  • Provide outstanding customer service, ensuring every client feels valued and understood.
  • Promote the benefits of Total Body Care, educating clients on our services, enrolling them in the Wellness Program, scheduling future appointments, and encouraging retail purchases based on expert recommendations.
  • Assist with clinic operations by warmly welcoming clients, managing appointments, addressing inquiries, and ensuring smooth clinic operations.
Our Culture & Support:
  • Experienced leadership committed to YOUR success.
  • Recognition programs, including awards for outstanding sales performance.
  • An inclusive and supportive community that values diversity and shares knowledge.
If you are enthusiastic about contributing to a vibrant community of dedicated professionals, we look forward to welcoming you.

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