Guest Services Manager

2 weeks ago


Murrieta, California, United States Remington Full time
Job Overview

The Guest Services Manager is responsible for overseeing the daily functions of the reception team, ensuring that
visitors receive exceptional service in a warm, professional, and courteous manner.

Location Overview

Experience a serene environment designed for relaxation and rejuvenation at our resort. Our stunning accommodations provide a tranquil Southern California experience, featuring mineral-rich waters and numerous wellness activities. Enjoy a variety of soaking pools, spa treatments tailored to enhance your well-being, and fresh dining options that cater to your health.

Key Responsibilities:
  • Ensure optimal staffing levels for front office personnel, including the recruitment, training, supervision, and scheduling of front desk agents, guest service aides, and concierge staff.
  • Possess a comprehensive understanding of the roles and responsibilities of front office staff and be prepared to perform their duties as needed.
  • Effectively manage the MICROS system at the front desk, ensuring accuracy in all transactions.
  • Review and address AM and PM discrepancy reports diligently.
  • Coordinate with Housekeeping and Engineering Departments regarding guest room needs and maintenance requests, ensuring efficient processing of guest inquiries.
  • Welcome and assist guests in a friendly manner, managing check-in and check-out processes smoothly while addressing their needs.
  • Handle cash transactions accurately, including receiving payments and providing change as necessary.
  • Stay informed about all hotel activities, including events and local attractions, to assist guests effectively.
  • Perform additional duties as assigned.
Essential Skills and Competencies:
  • Strong work ethic and proactive attitude.
  • Demonstrated decision-making and problem-solving abilities.
  • Ability to manage high-pressure situations and maintain composure with upset guests.
  • Consistent attendance in accordance with established guidelines.
  • Flexibility to work varying schedules based on business needs.
  • Focus on task completion and ability to manage interruptions effectively.
  • Maintain confidentiality and foster positive relationships with both staff and guests.
Physical Requirements:
  • Ability to stand, sit, and walk for extended periods.
  • Lift up to fifty (50) pounds safely.
  • Push and pull carts weighing up to one hundred (100) pounds.
  • Possess a valid driver's license and maintain a safe driving record.
  • Excellent verbal and written communication skills, especially in high-pressure situations.
  • Capable of performing various physical tasks, including lifting, listening, and visual tasks.
  • Knowledge of first aid procedures.
  • Ability to direct evacuations in emergencies.
This job description is not an exhaustive list of all job functions required of an employee in this position. Other duties may be assigned as necessary.

Compensation: $23.00 per hour

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