Guest Service Cashier
2 weeks ago
At Remington, our Cashier/Host(ess) team members create refreshing and unforgettable experiences through meticulous attention to detail and exceptional service. Are you prepared to enhance your career in an environment where your efforts are valued and recognized?
The Cashier/Host(ess) plays a vital role in delivering courteous and professional service by welcoming guests, guiding them to their tables, presenting menus, and managing reservations. This position requires accurate and polite handling of cash and credit transactions for guest payments, adhering to the company's financial policies and procedures.
Key Responsibilities:
- Ensure the restaurant is properly set up upon arrival.
- Take responsibility for cash management, processing transactions swiftly and accurately.
- Monitor guest checks to prevent discrepancies and follow established procedures for check control.
- Verify that POS systems are correctly configured and fully understood.
- Organize the seating chart by checking station rotations and assigning side work.
- Perform opening duties for the station.
- Warmly greet guests upon arrival, assessing their party size and seating preferences.
- Anticipate guest needs, responding promptly and maintaining positive relations.
- Provide information on menu items and suggest specials.
- Answer phone calls promptly and professionally, managing room service orders as needed.
- Handle reservations efficiently.
- Address any service issues or guest complaints to ensure satisfaction.
- Maintain cleanliness and presentation of the front entrance and menus.
- Collaborate effectively with fellow team members.
- Foster a culture of excellent guest service in every interaction.
- Complete any reasonable tasks as directed by management.
- Excellent verbal and written communication skills.
- Strong work ethic and self-motivation.
- Consistent attendance in line with established guidelines.
- Flexibility to work varying schedules based on business needs.
- Ability to focus on multiple tasks and meet deadlines despite interruptions.
- Capability to maintain strong relationships with staff while ensuring confidentiality.
- Ability to stand and walk for extended periods.
- Capability to lift approximately ten (10) pounds.
- Skills in grasping, writing, and performing repetitive motions.
- Dexterity to operate office equipment, including computers and multi-line phones.
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