Service Business Development Representative

6 days ago


New Bern, North Carolina, United States New Bern Auto Group Full time

**About the Role**

We are seeking a highly motivated and customer-focused individual to join our team as a Service Business Development Coordinator. In this role, you will be the key liaison between our customers and our service schedule, ensuring seamless communication and exceptional customer experience.

**Responsibilities**

  • Answer customer inquiries and direct them to the appropriate person or department
  • Schedule service reservations and follow up with customers to confirm appointments
  • Respond to internet, phone, and live chat inquiries using pre-approved scripts and templates
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions to improve customer service and dealership operations
  • Utilize our computer system daily to manage customer interactions and service schedules
  • Organize and schedule shuttles, loaners, rentals, pickups, and deliveries as needed

**Qualifications**

  • At least one previous role in a strong customer service environment
  • Team player attitude and prompt, courteous communication skills
  • Enthusiastic personality and strong computer skills
  • Ability to submit to a pre-employment background check and drug screen

**What We Offer**

  • Medical and dental benefits
  • 401K plan
  • Paid time off and vacation
  • Growth opportunities and paid training
  • Employee vehicle purchase plans
  • Family-owned and operated dealership with long-term job security
  • Health and wellness programs
  • Flexible work schedule
  • Discounts on products and services


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