Customer Service Representative

19 hours ago

New Bern, North Carolina, United States Rollins Full time
{"h1": "Customer Service Specialist", "p": "At Rollins, our purpose is to help protect the world where we live, work, and play. Our Customer Service Specialists are committed to this purpose. We provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This role is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing their career.

The Successful Customer Service Specialist Will:

* Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

1. Contact customers to schedule and confirm service appointments
2. Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate
3. Schedule & communicate with Service Technicians to meet customer requirements
4. Perform outbound calls to customers to follow-up on service received
5. Perform outbound calls to customers regarding outstanding account balances
6. Receive payments from past due customers
7. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
8. Reschedule unserviced accounts within 24 hours
9. Answer inbound customer service calls with an open, friendly greeting
10. Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
11. Use strong communication skills to communicate/empathize with customers
12. Work well within a team
13. Participate in quality assurance processes/programs/initiatives as requested

We Offer:

* Competitive hourly pay
* Employee discounts, tuition reimbursement, dependent scholarship awards
* Quality, comprehensive training programs

Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA

Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

Skills:

* Problem Solving Ability: Intermediate
* Influencing Others: Intermediate
* Customer Service: Advanced
* Customer Focus: Advanced
* Communication: Advanced
* Self-Management: Advanced
* Dedicated: Devoted to a task or purpose with loyalty or integrity
* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
* Goal Completion: Inspired to perform well by the completion of tasks

Education:

* Required: High School/GED or better.

Experience:

* Required: 2 years: Proven customer service experience
* 1 year: Proficiency in MS Outlook, Word and Excel

Preferred: 3-4 years: Scheduling or dispatch experience in a service industry a plus

Less than 1 year: Scheduling or dispatch experience in a service industry a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c

", "h2": "Requirements", "ul": "

* Ability to pass a drug screen

* Meet the job requirements and perform job duties with or without accommodations

", "h2": "Skills", "ul": "

* Problem Solving Ability: Intermediate

* Influencing Others: Intermediate

* Customer Service: Advanced

* Customer Focus: Advanced

* Communication: Advanced

* Self-Management: Advanced

* Dedicated: Devoted to a task or purpose with loyalty or integrity

* Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

* Goal Completion: Inspired to perform well by the completion of tasks

", "h2": "Education", "ul": "

* High School/GED or better

", "h2": "Experience", "ul": "

* 2 years: Proven customer service experience

* 1 year: Proficiency in MS Outlook, Word and Excel

* 3-4 years: Scheduling or dispatch experience in a service industry a plus

* Less than 1 year: Scheduling or dispatch experience in a service industry a plus

", "h2": "Keywords", "ul": "

* customer service

* office

* administrative assistant

* representative

* data entry

* customer retention

* self-starter

* communication

* scheduler

* accounts payable

* accounts receivable

", "h2": "About Rollins", "p": "Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM. The Pest Management Industry is growing and is a recession resistant line of business. Rollins is financially stable and growing as the largest subsidiary of, (NYSE: ROL), headquartered in Atlanta, GA

"}

  • Customer Service Representative

    23 hours ago

    New Bern, North Carolina, United States Domino's Pizza LLC Full time

    We are seeking a talented Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their satisfaction with our products and services.About the Role:We are looking for a customer-focused individual who is...

  • Customer Service Representative

    5 days ago

    New Bern, North Carolina, United States U-Haul Full time

    Job SummaryU-Haul is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesOperate a flatbed truck and...

  • Customer Service Representative

    7 days ago

    New Bern, North Carolina, United States Circle K Stores, Inc. Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Customer Service:...

  • Customer Service Representative

    2 days ago

    New Bern, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    2 days ago

    New Bern, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Front End team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 day ago

    New Bern, North Carolina, United States Dairy Queen Full time

    Dairy Queen Job Description **Role Summary** As a Front Counter Crew Member at Dairy Queen, you will be responsible for delivering exceptional customer service and creating a welcoming experience for our guests. **Key Responsibilities:** * Greet and welcome customers in a friendly and enthusiastic manner * Assist customers with menu navigation and answer...

  • Customer Service Representative

    3 days ago

    New Bern, North Carolina, United States Chevrolet of New Bern Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Service Coordinator at Chevrolet of New Bern. As a key member of our Service Business Development Team, you will play a critical role in providing exceptional customer service and ensuring a seamless experience for our clients.Key ResponsibilitiesAnswer...

  • Customer Service Representative

    1 day ago

    New Bern, North Carolina, United States Joepechelesaudiofgreenville Full time

    We are seeking a highly skilled and motivated Part-time Cashier/Receptionist to join our team at Joepechelesaudiofgreenville. As a key member of our front office staff, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:• Calculate customers' bills using our dealership's computer system•...

  • Customer Service Representative

    7 days ago

    New Bern, North Carolina, United States Dairy Queen Full time

    About the Role:We are seeking a highly motivated and enthusiastic Front Counter Crew Member to join our team at Dairy Queen. As a Front Counter Crew Member, you will be the face of our brand, providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet and Welcome Guests: Enthusiastically welcome and...

  • Customer Service Representative

    1 week ago

    New Bern, North Carolina, United States Harbor Freight Tools Full time

    About the Role:We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Harbor Freight Tools. As a Retail Sales Associate, you will play a critical role in providing an exceptional shopping experience for our customers.Key Responsibilities:Provide excellent customer service, ensuring that customers have a positive...

  • Customer Service Ambassador

    1 day ago

    New Bern, North Carolina, United States Chad Sittig - State Farm Agent Full time

    Job OverviewChad Sittig - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative. This role offers a unique opportunity to grow your career in a dynamic and supportive environment.Key ResponsibilitiesEstablish and Maintain Customer RelationshipsBuild and nurture strong...

  • Customer Service Representative

    3 weeks ago

    New Bern, North Carolina, United States CarolinaEast Full time

    Position: CashierAbout CarolinaEast Medical CenterCarolinaEast Health System is committed to delivering high-quality and compassionate healthcare throughout the Coastal Carolina region. As the leading facility in our network, we operate a 350-bed full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing...

  • Banking and Financial Services Representative

    1 week ago

    New Bern, North Carolina, United States First Citizens Bancshares, Inc. Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and customer-focused Sales and Service Representative to join our team at First Citizens Bancshares, Inc.Key Responsibilities:Process transactions and provide exceptional customer service to clients in a fast-paced banking environment.Facilitate sales and customer service requests, ensuring a...

  • Food Service Representative

    7 days ago

    New Bern, North Carolina, United States Taco Bell Full time

    Job SummaryWe are seeking a highly motivated and friendly individual to join our team as a Food Service Representative. As a key member of our crew, you will be responsible for ensuring guest satisfaction by providing exceptional customer service and maintaining a clean and safe work environment.Key ResponsibilitiesCustomer Service: Greet and positively...

  • Customer Service Representative

    1 week ago

    New Bern, North Carolina, United States CarolinaEast Health System Full time

    About CarolinaEast Health SystemCarolinaEast Health System is dedicated to delivering high-quality, patient-centered care across the Coastal Carolina region. As a leading healthcare provider, we strive to create a culture of excellence that connects our patients to the same level of care found at larger medical centers, while maintaining a friendly,...

  • Healthcare Customer Service Specialist

    2 weeks ago

    New Bern, North Carolina, United States CarolinaEast Health System Full time

    Job OverviewAbout CarolinaEast Medical CenterCarolinaEast Health System is committed to delivering high-quality and compassionate healthcare throughout the Coastal Carolina region. As the flagship of our health system, we operate a 350-bed full-service medical facility that provides a comprehensive range of inpatient and outpatient services, equipped with...

  • Healthcare Customer Service Specialist

    2 weeks ago

    New Bern, North Carolina, United States CarolinaEast Health System Full time

    Job OverviewAbout CarolinaEast Medical CenterCarolinaEast Health System is committed to delivering high-quality and compassionate healthcare throughout the Coastal Carolina region. Our flagship facility is a 350-bed comprehensive medical center that offers a full range of inpatient and outpatient services equipped with state-of-the-art technology. With a...

  • Customer Service Sales Associate

    7 days ago

    New Bern, North Carolina, United States Bridgestone Americas Full time

    Company Overview Bridgestone Retail Operations (BSRO) is a prominent division of Bridgestone Americas, employing a dedicated workforce of over 22,000 individuals across North America. BSRO oversees a vast network of more than 2,200 company-operated locations, including well-known brands such as Firestone Complete Auto Care, Tires Plus, and Wheel Works. With...

  • Service Business Development Representative

    1 week ago

    New Bern, North Carolina, United States Kia of New Bern Full time

    Job Summary:Kia of New Bern is seeking a highly motivated and experienced Service Business Development Representative to join our team. As a key member of our sales team, you will be responsible for handling incoming calls, making outgoing calls, and following up with customers to increase sales and service appointments.Key Responsibilities:Develop and...

  • Patient Service Representative, CIM-Endoscopy

    11 hours ago

    New Bern, North Carolina, United States CarolinaEast Health System Full time

    About CarolinaEast Medical CenterCarolinaEast Health System is dedicated to delivering high-quality, compassionate care to the Coastal Carolina region. Our flagship medical center offers a comprehensive range of inpatient and outpatient services, equipped with the latest technology. With a team of 2,600 dedicated employees, we strive to create a culture of...