Patient Service Representative, CIM-New Bern

4 days ago


New Bern, North Carolina, United States CarolinaEast Health System Full time

About CarolinaEast Health System

CarolinaEast Health System is dedicated to delivering high-quality, patient-centered care across the Coastal Carolina region. As a leading healthcare provider, we strive to create a culture of excellence that connects our patients to the same level of care found at larger medical centers, while maintaining a friendly, community feel throughout our facilities.

Job Summary:

The Patient Service Representative will serve as a key liaison between patients and medical support staff, providing exceptional customer service and ensuring seamless communication. Key responsibilities include:

  • Greeting and instructing patients
  • Directing patients to various departments
  • Answering phone calls and responding to patient inquiries
  • Scheduling appointments and managing patient flow

Requirements:

To be successful in this role, candidates must possess:

  • A high school diploma or equivalent
  • Word processing and computer experience
  • Previous experience in a healthcare medical clinic setting or customer service
  • Knowledge of medical terminology is preferred

Benefits:

CarolinaEast Health System offers a comprehensive benefits package to all full-time employees, including competitive salaries, comprehensive health insurance, and opportunities for professional growth and development.



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