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Account Support Representative 10a-6:30p
1 month ago
We are seeking a highly motivated and customer-focused Account Support Representative to join our team at ACV Auctions. As a key member of our sales operations team, you will play a critical role in supporting our customers and driving business growth.
Key Responsibilities- Provide exceptional customer service and support to our customers through inbound and outbound calls, emails, and other communication channels.
- Resolve customer inquiries and issues in a timely and professional manner, using all available resources and tools.
- Document all customer interactions and activities in our CRM system.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Stay up-to-date on ACV Auctions' products, services, and features to effectively communicate with customers and promote business growth.
- High school diploma or equivalent required.
- 2 years' administrative or customer service experience.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Customer-first philosophy and a passion for delivering exceptional customer experiences.
We offer a competitive hourly rate of $21.00, a comprehensive benefits package, and opportunities for professional growth and development.
At ACV Auctions, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.