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Account Support Representative 10a-6:30p

1 month ago


Buffalo, New York, United States ACV, INC. Full time
About the Role

We are seeking a highly motivated and customer-focused Account Support Representative to join our team at ACV Auctions. As a key member of our sales operations team, you will play a critical role in supporting our customers and driving business growth.

Key Responsibilities
  • Provide exceptional customer service and support to our customers through inbound and outbound calls, emails, and other communication channels.
  • Resolve customer inquiries and issues in a timely and professional manner, using all available resources and tools.
  • Document all customer interactions and activities in our CRM system.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on ACV Auctions' products, services, and features to effectively communicate with customers and promote business growth.
Requirements
  • High school diploma or equivalent required.
  • 2 years' administrative or customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Customer-first philosophy and a passion for delivering exceptional customer experiences.
What We Offer

We offer a competitive hourly rate of $21.00, a comprehensive benefits package, and opportunities for professional growth and development.

At ACV Auctions, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.