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Mobile Customer Service Representative

1 month ago

Buffalo, New York, United States Spectrum Full time
Customer Service Representative for Mobile Services

We are seeking a skilled Customer Service Representative to join our team in providing exceptional service to our mobile customers. As a Customer Service Representative, you will be responsible for resolving customer inquiries, addressing concerns, and providing solutions to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and concerns in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets

Requirements:

  • High school diploma or equivalent required
  • 6+ months of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Availability to work a variety of shifts, including nights and weekends

What We Offer:

  • Competitive hourly rate of $20.00
  • Opportunities for career growth and advancement
  • Comprehensive benefits package
  • Training and development programs
  • A supportive and dynamic work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.