Financial Services Representative

4 weeks ago

Buffalo, New York, United States American Coradius Full time

About the Role

We are seeking a highly motivated and bilingual Financial Services Representative to join our team at American Coradius International LLC. As a Financial Services Representative, you will play a crucial role in recovering past-due balances from consumers on charged-off accounts.

Key Responsibilities

  • Handle inbound and outbound calls to collect on past-due accounts.
  • Build strong relationships with customers to directly impact the success of the business.
  • Demonstrate excellent communication, negotiation, and decision-making skills while engaging with customers.
  • Operate in a metrics-driven environment, communicating effectively with customers.
  • Navigate multiple technologies while demonstrating resilience and adaptability in a fast-paced setting.
  • Take ownership of each customer interaction, treating them with respect and responding with empathy.
  • Work both independently and as part of a team.
  • Follow all applicable regulatory and departmental policies and procedures.

Requirements

  • Previous experience in Collections, Sales, Retail, or Customer Service.
  • Fluency in reading and speaking both Spanish and English is required for this role.
  • Minimum of 2 years of customer interaction or customer support experience, either over the phone or face-to-face.
  • Minimum of 1 year of computer experience, utilizing multiple applications in a Windows-based environment with the ability to multitask using a computer while providing customer support.
  • Comfortable working in a fast-paced, dynamic environment.
  • Passion for helping people by solving problems and explaining solutions clearly.
  • High school diploma or GED required.
  • Knowledge of the CUBS Application System is preferred.

About American Coradius International LLC

American Coradius International LLC is a well-established, full-service financial services company looking to add energetic, self-motivated, bilingual account resolution specialists to our team. We partner with some of the nation's largest banks, fintech companies, and consumer lenders to recover past-due balances from consumers on charged-off accounts.

We offer an industry-leading compensation package, which includes a base salary based on experience and skillset, along with a monthly bonus structure. We also provide a wide range of benefits and programs tailored to meet employee needs, depending on eligibility. These benefits include comprehensive healthcare coverage, a retirement savings plan, an Employee Assistance Program (EAP), and more. Additional details regarding total compensation and benefits will be shared during the hiring process.

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