Behavioral Health Program Manager

6 days ago

San Jose, California, United States Momentum For Health Full time

About the Role:

Momentum For Health is seeking a highly skilled and experienced Clinical Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our behavioral health programs, ensuring the delivery of high-quality, cost-effective care to our clients.

Key Responsibilities:

  • Participate in the development and implementation of program strategies to ensure compliance with policies and practices.
  • Coordinate and monitor quality improvement activities, including analysis of outcome and other management reports.
  • Partner with the Program Manager to coordinate client care with Agency staff, other providers, and family members.
  • Verify that services are integrated to meet client needs.
  • Participate in program development to ensure responsive care.
  • Monitor and support staff compliance with documentation standards.
  • Conduct leadership responsibilities by leading from the front and supporting agency strategic initiatives.
  • Assist in managing day-to-day operations of the program and its service delivery issues.
  • Provide direct supervision of staff, as assigned.
  • Provide professional mentoring to staff, including orientation and training.
  • Coordinate the deployment of staff consistent with program needs.
  • Provide direct services and back-up coverage to staff in providing crisis responses and intervention.
  • Review, evaluate and co-sign service documentation, where applicable.
  • Assist with special projects, including the development of new service content, technology or special events.
  • Promote vigilance of cleanliness and safety of premises.

Requirements:

  • Associates degree plus three years experience working within a human service setting; OR Bachelors degree and two years experience working within human service setting; OR Masters degree plus one year experience working in a human service setting.
  • One year full-time experience in a supervisory or management role.
  • License eligible or current licensure from the California Board of Behavioral Sciences (BBS) as a Licensed Marriage, Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Professional Clinical Counselor (LPCC), or current licensure from the California Board of Psychology (BOP) as a Licensed Psychologist (PSY).
  • Demonstrated ability to work independently and collaboratively in a small team environment.
  • Effective communication and interpersonal skills.
  • Ability to manage multiple tasks and demands.
  • Employ tact and diplomacy, exercise good judgment, and act calmly in emergency situations.
  • Work effectively with persons of different value systems, ethnicity, cultural backgrounds, language capabilities and disabilities.
  • Work collaboratively with individuals identified as those with serious mental illness who meet the following criteria: histories of hospitalization, institutionalization, including with the criminal justice system, substance abuse, low engagement in medication treatment, and difficulty in participating in structured activities and living independently.
  • Exhibit exemplary customer service, complaint resolution, compassion, and care in the execution of all duties and interactions.

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